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Neftali Torres
Aug 13, 2026
Great service! Tech came in, diagnosed the problem and fixed it within minutes. He even took off his shoes when coming inside. Can't thank him enough!
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Leyli Ashyrova
Aug 11, 2026
Great work!!! I submitted multiple request through home in insurance and that's the only company that called me back 5 minutes later. My A/C wasn't working for 5 days and Dr. Cool was able to find a problem with motor and replace it the same day. I highly recommend Dr. Cool
Tonee came to inspect work that was done one month ago. He was on time, careful and respectful. 5 Stars.
I wish the company would have told me about this inspection at the beginning or after the install. I added silicone strips to the ceiling unit to quiet the pancake unit in the ceiling. But it had to be removed, wasting the $25 I spent on it. I now have to repaint the damage to the ceiling.
Poor communication by sales staff.
Obvious total incompetence regarding HVAC system evaluation procedures: no duct work or air flow analysis, no screen filtration inspection, no clear assessment of unit operating status (using gauges or meters). His evaluation was promptly REJECTED with prejudice! Do not send him or any other service man from Dr. Cool or they will be denied access onto our property! Thank you! Sincerely, Alan Hart
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Tina Eastman
Jul 31, 2026
Today Aushton came to replace the sediment trap which after the installation inspection was found to be the wrong size. Aushton was friendly, kind, professional and he listened. After he replaced the part with the correct part he and I walked my home. We discussed the fan, the air flow, he checked every vent and gave me suggestions for better cooling of my entire home as well as going back into the attic to adjust the fan to high and not medium as the installation crew had set it. He also changed the thermostat for me. He is another example of why I always call Dr. Cool. He is a gem and should be valued as an employee.