Carpets N More

Reviews

• GJ

  Glenda Jacobs

  Dec 16, 2022
  5.0
  Decided that it was time to get my carpets changed, so Carpets N More was my choice! A bit overwhelming when I saw the dozens of options they had to choose from. I thought it was going to be a breeze- Nope ! There were alot of steps to be taken to make the right choice ! Paul, Lyle and Steve were very attentive and accommodating through the entire process. Paul communicated with me throughout the measuring , guidance with picking a color, and when there was a slight delay in delivery. ( one day later) Steve gave his expertise about the texture, depth , comfort and durability of all of the carpets that would suit my budget and lifestyle. As I don't have any children, he recommended a lighter color, yet dark enough to withstand traffic areas. The carpet Technicians arrived promptly at 8 am , and worked nonstop throughout the day. They made sure that I was satisfied before they left. I've never had to choose carpets before, but I was very pleased with their customer service and dozens of options to choose from. At the end of everything, my house looks amazing, and most of all, I feel like I'm walking on clouds '- as Steve described how it would feel. And he was absolutely right! Very pleased customer!
• KP

  Kerri Pentecost

  Jul 25, 2018
  1.0
  Terrible rude employees, suppose to be fun when u go to the design center for your new home. Our lady was unpleasant and not helpful. Actually tried arguing. If u have a choice pick a different company for your flooring and cabinets
• TT

  Tasteful Travels

  Jun 27, 2018
  1.0
  Horrible Customer Service!! very unorganized and unhelpful. I went in to purchase a 6 foot x 12 foot piece of carpet. I was told it would be available within the hour then was told it would be ready the next morning by 10am. Nobody called me to confirm the carpet was ready so I called to check and got the run around for another full day with no firm answer the carpet is or is not ready. I have left several messages for a guy named Shawn in the Warehouse asking about the carpet with no answer or return call. I just called and asked the location that I ordered from and the warehouse if the carpet is ready but no one seems to know and no one seems to even care to find out. Do NOT do business with these people. Support good companies with good customer service 😡😡😡
• MR

  MD Rodrigues

  Nov 16, 2017
  5.0
  Great selection of quality carpet.

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