Riley Plumbing & Heating Ltd.

Reviews

• DB

  Doreen B

  1 day ago
  1.0
  I would give 0 if possible. The technician who came to address a drain installation issue with my free standing tub lacked knowledge of above floor installations. He misinterpreted what the problem was, jamming a screwdriver into the drain and breaking the pipe, causing a flood in my bathroom. When I went to bring a shop vacances for him to clean up, I found he had left with the area flooded. I called the office to complain about the $250 service fee that caused more problems than help and the manager never returned my call.
• JR

  John Renaud

  4 days ago
  1.0
  Luis was a great technician and very knowledgeable. This review is not in any way directed at him. However, we were told that we would have a technician at our house by 9:30. When they did not arrive I called the office and asked and was given the run around. We were then told the technician would be there by 4. We waited until 4 and did not receive any updates on when a technician might arrive. It wasn’t until after 4 that we were told he was on his way. He did not arrive until 4:45. Clearly the office is not capable of communicating appointments effectively. Very disappointed in how the communications between office staff and technicians were handled. We will not be contacting them for service for anything in the near future.
• PB

  Papillon Bleu

  Aug 16, 2026
  1.0
  AVOID. We used Riley Plumbing & Heating on June 26, 2026 for a kitchen drain blockage. Their technician cleared the kitchen drain using a 1/4-inch electric snake. I was charged a $125 dispatch fee plus $552.50 for clearing the drain, for a total of $677.50. The invoice specifically describes the work as clearing the line to remove debris, restore drainage and “prevent further blockages or overflows.” The same blockage returned 39 days later. When I contacted Riley Plumbing, they refused to come back and inspect the problem unless I paid for another service call. I told them given circumstances i would not be payjng a other call out fee. They sent a young guy to tell me he was told by management that he wasn't allowed to inspect the issue unless we paid them more money. I contacted management regarding the issue and requested a return call. Management did not return my call. Given that the same problem returned only 39 days after a $677.50 service, together with the wording on their own invoice and their refusal to inspect the issue without another charge, I would not use Riley Plumbing again. AVOID.
• MZ

  Michael Ziebron

  Aug 16, 2026
  5.0
  Owen quickly diagnosed our A/C issue as a faulty capacitor. He clearly explained all the steps to troubleshoot the problem and identify the solution. He also educated me on the different parts of the system, which I highly valued. He replaced the capacitor the same day after retrieving one from his office. We now have cool air circulating in our home and life is good again! I highly recommend Owen for anyone needing A/C service. He is a great communicator and expert technician.
• HR

  Harry Richmond

  Aug 9, 2026
  1.0
  Book with extreme caution. My experience with this company felt like an absolute scam. I made an appointment through their fancy “AI” booking system, only to get a call from a live agent 30 minutes later telling me they were actually booked. But, surprise! for $450, they might be able to find me a technician for an emergency service call. I was in a bind, so I agreed. I then called four separate times asking to speak with the technician so I could explain the issue before he came out. Each time, they refused or failed to connect me. I never once spoke to the actual technician. Then, at 8:00 p.m., the technician showed up completely unannounced while my renters were at the house. He walked in, looked at the shower faucet, essentially said, “Yeah, it looks broken,” and left. No repair. No diagnosis worth mentioning. No estimate. No explanation of what needed to be done. No follow-up communication. Apparently confirming that a visibly broken faucet is, in fact, broken is a $400+ professional service. The cherry on top was getting a follow-up text afterward with the technician’s smiling face on it asking, “How’d we do?” Well, since you asked, bad. I called the main number again and, despite having paid hundreds of dollars for an “emergency” service call, the only answer I could get was essentially, “We’ll get back to you Monday.” So to recap, their AI booked an appointment they apparently didn’t have, I paid $450 for emergency service, couldn’t speak to a technician despite four calls, someone appeared at my house at 8 p.m. without notice, confirmed with his own eyes that my broken faucet was indeed broken, left without fixing anything, and I was charged over $400 for the privilege. If you enjoy paying hundreds of dollars to have someone come to your house and tell you something is broken, this may be the service for you. Everyone else use them at your own risk.

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