Window World of Albuquerque

Reviews

• AH

  Annette Haffner

  2 days ago
  5.0
  Our experience from start to finish was seamless. The windows were ordered, delivered and installed in as quoted. The best part is the install was quoted to take 2 days, the morning of install 4 wonderful installers were sent. They not only installed all 10 windows in 1 day the were also done by 2:30. They also cleaned up after themselves and didnt leave a speck of trash or dust behind. I would recommend them to anyone. The windows are of great quality and work very smoothly.
• RH

  returning heros

  3 days ago
  2.0
  The contractors they hired were professional and did a phenomenal job. The Window World office often seemed confused and constantly handed me off to different people. They were mostly nice, but sometimes I wouldn't get a call back and I would have to keep calling until I got a response. Usually who I was talking too would tell me that I needed someone in a different department. It was a long process and seemed like such a hassle to deal with this company. Not getting called back got really old, really quick. I will say, that they were quick to call me when they needed to get paid lol. I would not recommend this business to anyone else. :(
• MB

  Mrs B B

  May 11, 2026
  5.0
  The crew arrived around 9am, well within the 2 hour window. They were polite, working the entire time. I believe the only break they took was when we offered them watermelon. It seems the project took much longer than they anticipated. We think there was an issue with the original measurements so the new windows weren’t going in very easily. We were going to order pizza for them but at that time Alex thought they were just about finished. Turns out we probably should’ve fed them. Does Window World not allow the crews to eat lunch? They cleaned up any trash and took the old ratty windows with them. Alex let us know when they were done, had us look things over, answered any questions we may have had. A couple things worth mentioning that aren’t necessarily a reflection of the crew but of Window World’s policies. The tarp used on the roof to catch broken glass/frames etc) was plastic which seems slippery and potentially unsafe. There didn’t seem to be any eye protection used, not even when they were sawing through stucco and cutting around the window frames. These were just observations as a customer. All things considered, the process was fairly smooth, from the consultation to the install. Though, we were told one thing during our consult appointment but then learned it wasn’t true. Not cool. Wait time for windows to be built was less than originally anticipated, which was nice. Happy to have the new windows in place. It’ll be a much more enjoyable space going forward.
• JR

  John Richardson

  May 11, 2026
  5.0
  Did a GREAT job for me. 13 windows (3 of them were huge!) and two new sliding glass doors. They were very conscientious and cleaned up after themselves. I did have one little issue with a blind but Brian went above and beyond to take care of it. Highly recommended!
• ED

  Elli Dare

  Apr 22, 2026
  5.0
  The following people Chris, Salas, Alex and Oscar were very helpful, answered all my questions and they were diligently on the progress of replacing five sliding colored windows, all were very nice. I could not hear any wind or sound. It was awesome and tremendously well designed. All the workers Chris they well mannered, very friendly, answered questions again. Salas, went out of his ways on Saturday to come out for measurements. Then one day WW awesome worker called, oh they’re coming out Saturday. Alex Gonzalez, and Oscar they were tremendously fast workers, making sure their work were done right, cleaning up. checking them 2-3 times to make sure customer is satisfied. I tried to helped cleaning, they told me not to touch anything and I want to give them shout out, to Oscar came back 3days later To put the final trimmings. Their work look so nice and great. I love my window and my family loves all the windows. I can see clearly now. Before, I was hesitanted to open my windows for fear it might break. Now I opened the windows every morning for fresh air. I can see all the sunlight, the sunshine and it’s just great. I love them all. Thank you so much for making life seems so amazing, enjoyable and appreciative of beautiful view every day. Elli Dar

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