Quality 1st Basement Systems

Reviews

• EH

  emily hartman

  3 days ago
  5.0
  We moved into a home with a Quality 1st system already in place. We have been very impressed with the entire team from Quality 1st from the beginning. They helped us to understand our system, troubleshoot alarms and make repairs in a jiffy! Doug and John are amazing and came to do a replacement for us within the hour during a stormy day. They put my mind at ease knowing our sump pump will work effectively!! They clearly care about people and want to do right by their customers. Nothing but great things to say about this entire team!!
• SM

  Shields Martinez

  4 days ago
  5.0
  Doug and Jason were excellent. They did my annual service for my sump pump and battery backup. Super knowledgeable and kind. They even answered all my questions that I had in regards to a future install. I appreciated it so much.
• CR

  Colin Riebel

  Aug 20, 2026
  5.0
  A gem of a company. Replaced a disaster of a crawlspace system with what other contractors have called "the nicest crawlspace in the county". The workmanship is excellent, pricing is more than fair, and the ongoing committment to maintenance is excellent. Just had my second annual maintenance done. The techs were great...and I hate that I'm blanking on one name...but I know Doug was one of them. Called ahead, arrived on time, very friendly, respectful of my property and time. They showed me detailed photos and explanations of the work they did, before and after (the sump pumps look brand new again). These guys were excellent in every way. A top notch example of excellent technicians.
• RP

  RINKU PATEL

  Jul 23, 2026
  5.0
  Doug and his team at Quality 1st Basement did an outstanding job replacing our basement sump pump. From the moment they arrived, they were professional, respectful, and incredibly courteous. They took the time to explain everything clearly, completed the installation flawlessly, and left the work area spotless. Their attention to detail, hospitality, and commitment to doing the job right truly went above and beyond our expectations. It's rare to find a team that combines exceptional craftsmanship with such outstanding customer service. I highly recommend Doug and the entire Quality 1st Basement team to anyone looking for honest, reliable, and top-quality work. Thank you for a fantastic experience!
• SM

  Sabrina Miller

  Jul 4, 2026
  5.0
  Ryan was referred to us by our Cape May Court House neighbors. He met with me on a Saturday evening and went over the materials being used as well as his in house only install crews. Q1st was not the cheapest but nobody came close on the customer service end. One of his competitors begged me not to have Q1st come out and now I know why. Ryan met with my family on a Sunday evening to again go over the project scope to ensure everyone had a clear understanding from start to finish. I waited to write the review until we were installed which only took 1 day. After multiple contractor meetings Im so happy that went with Q1st and wouldnt use another contractor for any other work.

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