The appointment scheduling was easy, and the technician showed up on time, which I appreciated.
However, I was disappointed with the actual service. The visit was essentially a diagnostic inspection where the technician identified issues and provided a very large repair estimate. No cleaning or preventative maintenance was performed, and nothing was repaired during the visit. Given the amount charged for the dispatch/diagnostic visit, I expected more hands-on service.
I decided to get a second opinion from another local HVAC company the very next day. The second technician performed the preventative maintenance, properly cleaned the HVAC system, and identified and fixed a major issue — all for significantly less money than the first company's proposed repair.
Based on my experience, I would recommend getting a second opinion before approving a major repair estimate. The scheduling and punctuality were good, but I did not feel the value of the diagnostic visit justified the cost.
LA
Lucille Albanese
Sep 19, 2026
Mike was very professional and knowledgeable. He explained reason for repairs. He left everything clean after his work. I would be happy to recommend and use his service for future needs.
Also Princeton Air responded very quickly to my call and arrived within the time frame they said that they would.
I’m not sure what the going rates are for this type of repair so the cost charged may be within reason. However, it seemed high priced.
PC
Partha Chatterjee
Sep 18, 2026
I engaged Princeton Air for my Furnace maintenance. Danielle, the Technician was fabulous. Very patiently he explained to me in details the exact state of the furnace. No hard sell, just simple facts. I knew that am in good hands as he went on performing maintenance and clearly showed me what he was doing and why. I never experienced such a knowledgeable technician. He also gave me some tips to keep my HVAC system efficient. I highly recommend Princeton Air and specifically Danielle to any homeowner who wants peace of mind in running HVAC system efficiently
TR
Tiffany Robles
Sep 17, 2026
I recently experienced issues with both my heating and cooling systems due to a power surge. As always, Ryan G. and Dave G. came to save the day. There were multiple issues discovered;Ryan spent two days at my home working on things and came back an additional two with Dave to complete the work. Really appreciate these gentlemen and their knowledge/Professionalism! I have used this company since they were Weltman and trust them to get the job done efficiently every time.
When I received Princeton Air's quote, I suspected it was high, but since I'm not a plumbing expert, I decided to get a second opinion. Another reputable local plumber came out a few hours later and completed the entire job in under two hours, for a fraction of the price (literally a quarter of Princeton Air's quote). This wasn't a tough job - it was unclogging a drain, replacing a faucet cartridge, and a diverter spout.
I understand pricing varies between companies, and I wouldn't have thought twice about a difference of a couple hundred dollars. But a gap this large, for work completed this quickly by a licensed professional, raises real questions about how your quotes are calculated. Most customers don't have the expertise to know what's fair, which is exactly why I'm flagging this directly rather than just quietly taking my business elsewhere.
Going forward I won't be able to trust Princeton Air's quotes without a second opinion.