Kelley Karpets

Reviews

• ME

  Matt Ebert

  Oct 2, 2026
  5.0
  We purchased an eclectic carpet and binder remnant for our living room. From start to finish it was perfect. The installation was perfect and both gentlemen were excellent and extremely clean during the installation. We would highly recommend Kelley Carpets for any of your needs.
• MM

  Marguerite Mufalli

  Sep 28, 2026
  5.0
  We are so pleased with our new carpet. Shawn was wonderful to work with. The installers did a fantastic job. We highly recommend them and will use them for all future carpeting needs.
• AF

  Adam Fink

  Sep 3, 2026
  5.0
  We had an excellent experience with Kelley carpets working with Tyler as our sales contact. He helped show us a bunch of different options - and once we settled on what we wanted the price was excellent. We coordinated the carpet install with other work being done with a contractor, and Tyler and Kelley was incredibly accommodating and easy to work with even with changing schedules. The install itself looks great and we couldn't be happier. We will absolutely be coming back whenever we need something done again!
• LJ

  Lisa Johnson

  Jan 17, 2018
  1.0
  I purchased carpet for my dining room and living room in 2014 and after 18 months, the strands started to come out of the carpet. Since it was under warranty, I called and Larry came out to assess the carpet. It was determined to be defective and it was to be replaced with the same carpet. When the carpet was finally replaced, they replaced it with a cheaper grade of carpet and it was a different color than the original. I immediately called to complain and had to bring in a piece to be "analyzed". I was told I would receive a phonecall and after several months, I still did not hear back. I called numerous times until they had an answer for me. They determined it was not the same carpet and told me they would "look into it further". I still never received a phone call, so I stopped in the store to talk to Larry. He still didn't have an answer for me of what was going to be done, and the manager ( a woman whose name I don't recall), didn't seem to want to be involved in this sale. Larry told me he would give me a call when he found out what would be done. Well, that was about five months ago and I never heard from him, and I am tired of having to chase after a resolution. I will never purchase there again, nor will I recommend to anyone looking to purchase from Kelley's Carpets. The customer service was a joke full of empty promises and excuses. Lesson learned and I will now go elsewhere for any other flooring needs.
• RC

  Rosalie Chapman

  Jun 7, 2017
  5.0
  Very pleasant. Shawn was extremely helpful, and we will be purchasing our carpet there.

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