Window World Garden State West

Reviews

• RM

  Robert Muscillo

  Feb 16, 2026
  1.0
  While I am pleased with my windows purchased in 2018, I am very dissatisfied with how this location handled my warranty claim, filed with them in June 2025 & still no response. I have called/emailed them numerous times to be told my part was in by Luigi, another woman on the phone and/or Larry. Been told they would come out to install the part, today 2/16/2026, still not done. I have also contacted Window World Corporate office and the Better Business Bureau and have received NO responses. At this point I will file my warranty claim with another WW franchise. Avoid dealing with this franchise location.
• ML

  Mark and Molly Lee

  Jan 28, 2026
  1.0
  We have been calling about a warranty replacement window since April. No resolution. Calls to Pam and Larry are not returned. We tried to contact corporate in December, they were no help. Save your money, go elsewhere, the warranty they promise is useless and they will just ignore you.
• CB

  Chalina Bawa

  Feb 20, 2025
  1.0
  Save yourself the trouble and go with a different business. We had 2 windows installed in May 2024 and noticed an issue that needed to be addressed shortly thereafter. I have called more than five times at this point to have someone come and assess the issue so that the window can be fixed. Every time I call, I speak to someone who takes a message that they say they will pass on and have never received a call back. At one point they sent the installers back to our property and the installers told us that they could not help us. I have continued to call and ask for help. I have sent photos via email and no one is getting back to me. Today I called and encountered the most rude lady who works in finance and wouldn’t allow me to finish speaking before she interrupted and told me that she couldn’t help me. She was quite the example of poor customer service, but at this point, probably the perfect representation of this business. Update: It has been about a month since I wrote my review and they continue to show their true colors. They promised to show up on 2 consecutive Fridays and as you probably guessed, they never showed and never called to say they weren’t coming. Imagine if you had a major issue that needed to be addressed by their warranty? Don’t do business with Window World. Next stop is the BBB.
• KR

  Kathy Romanoski

  Dec 27, 2023
  5.0
  Honestly by far one of the best companies I've ever worked with!. It was a pleaseure to have them in my home. I had; screen doors, entry doors, basement windows and several windows in the garage replaced. Robert the salesman was exceptionally helpful and the team they use were professional and did an OUTSTANDING job. Larry the owner came to make sure everything was going as planned, Then they came back to make sure we were happy with everything. They have exceeded my expectations.---- Who does that anymore?? If I could give them 10 stars I would. Thank you Window World (Flemington).
• SF

  Stephen Fitzsimons

  Jun 7, 2022
  2.0
  Hired Window World of Flemington to replace my windows, as 1 does with a Window store. Sales person was great, no pressure whatsoever. Gave me the information I needed when I needed it. Very, very different than other high pressure window replacement companies. So far so good. There was a significant lead time on the windows due to the state of the world right now, that was fine (~12weeks) Installers showed up on a snowy February day and did their work very quickly. Here's where the problems started. They broke the vinyl j-channel around most of the windows they installed and tried to cover it up with other pieces of vinyl and silicon. When I brought it to their attention after inspecting their work they said it was due to my vinyl siding being installed incorrectly and repair was not covered in my contract. It would have been nice to know this before they damaged the rest of my vinyl siding! They even offered to come back and repair it at my cost when the weather got warmer - terribly kind. In addition, something I didn't bring to the attention of Window World that their installers brought a bucket of cleaning supplies and solvents into my basement and somehow managed to permanently stain the carpet. In any case, stained carpet and damaged vinyl siding both caused by Window World should not be my responsibility to repair. I contacted the sales person, he sided with their installers and put me in touch with their owner. He was nice. I had a couple conversations with him and was assured that, although repairing my vinyl siding that they damaged was not in their contract, they would make it right. Its been 2 months since we last spoke and it still is not repaired. Oh and the icing on top of the cake, Ill be taking up a wrestling class to open one of the new windows. Its a nightmare to try and get open all of a sudden! Overall, started off as a great experience and has ended as a very disappointing one.

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