Very dissatisfied with this business. Mostly because they are not clear or thorough in their explanation what the site visit is, not even in their email confirmation . Initial call was a lot of fluffy medical comparison talk, possibly to make it seem relatable to those who are not well versed in this topic just to secure the site booking. But then, very unclear once at the site. not an organized approach to homeowners looking to make real home repairs, more relaxed and a lot of verbal 'this and that' but overall dismissive. Meaning they are not trying to help you get the most out of the visit I think, no thorough recommendations. Knowing a homeowner will be doing repairs, to not recommend that it is wise and important to obtain a report is not good practice. They stated that I "opted out" of the report and that's why they didn't take any pictures to write up anything, however they suggested it was not necessary to have a report therefore I initially didn't press the issue. But why should I press the issue on something this business should just be doing. They were quick to get their 500.00, but lackadaisical 45 minute site visit. Overall will not recommend to anyone because of this experience. I am being a bit kind on the 2 stars, but I would probably say is 1 star service (because they were not kind when I called back to discuss writing a report - they even said they simply will not return) and I am hoping that people will be careful and make sure they answer every single question thoroughly before booking service not just with this company but any. I was disappointed that when we spoke after, he insinuated that I thought he was tricking me, but that's not what I implied, I was simply asking for him to consider being kind enough to return and complete his 500.00 work and take his pictures so that we can order the 500.00 report. Anyway, just going to move forward with a BBB complaint and see if they will either provide a partial refund at least, or if they can just finish their job properly. Will see how it goes.
Based on this business owner's reply to Clifford down below, they are not willing to see where they are not very professional and where they are lacking in service, so I do expect the same retorting to this review. This owner lacks professionalism and speaking skills, sorry to say.
