Ferguson

Reviews

• LD

  Lou DeCuollo

  Jun 5, 2025
  1.0
  Firstly, the quality of the stuff offered is exceptional. I have no doubts on craftsmanship and durability through usage. The star rating is based upon continuity and follow-up. If you don't have an appointment--during the impossible hours of the actual workday--you will not even be looked at. It's almost as if you're being proactively avoided. There needs to be a change. I understand 2-3 people ought to be able to assist all customers in a scheduled circumstance. There's a trade-off when you have issues with your existing order, missing items, etc. I've called for three-four days straight as I get opportunity. 4pm this shop shuts and it's already challenging to be able to get there, let alone call during a busy workday. We placed a large order in February for a complete bathroom gut and remodel. We not only had missing items on our order; however, we cannot get in touch with a sales rep or someone to physically refund or help. As I type this, I'm currently on hold for the last 30 minutes waiting for an answer on how to get a refund even for parts that were said to have been delivered but were actually on backorder. We were not informed by any capacity on this either. It took us completing part of this project to do find out we were missing it. We were going to get our countertop through them and are being forced to switch. The rep we dealt with was nice at first and pretty helpful, until he wasn't helpful almost at all. He's late to answer emails and realistically non-existent. Now the last few weeks, I understand due to the messages I saw from the outbox. But prior to this; we had no heads up on backorders or any sort of assistance. Now this would all be manageable and kind of expected in a project with timeline set backs, etc. The challenge is there is no walking in and dealing with the issue. It's a scheduled event. Again, I'm quite happy to discuss this openly with management and leadership if requested but it's not a great reflection on the Ferguson Brand. My family has been customers for many projects and years and it's looking like there is virtually no reason to be any longer. To finalize, if you have a scheduled appointment to pick out a toilet or sink, you're going to have a different experience than we did. If it's a larger project, many pieces, etc, consider my experience and a few others above.
• ME

  mike esquivel

  May 6, 2025
  1.0
  Customer service is nonexistent here!! Guy at the counter is really rude My wife and I had a bad experience here. Guy at the counter made it impossible to get something replaced that was under warranty. According to him “NOTHING IS UNDER WARRANTY “. We Went to the Piscataway location and had a completely different experience. They were able to process for a replacement unit ,no problem. lo and behold they said “ your water heater is cover here’s your new $1000 unit completely covered under the warranty”.
• LF

  Lidiya Frumova

  Mar 2, 2025
  1.0
  Bad experience- would not recommend this location. (Bridgewater NJ) Arrived with my family in the showroom to briefly look at inventory and set up appointment- needed to remodel a few bathrooms. Was stopped at the door by 2 ladies on staff and told we could not come in and need an appointment with one of the ladies to buy things.(they assume everyone must buy and no research and comparison is allowed??!!) When I told them that their the call center advised that anyone can come and take a look - they replied that the call center doesn’t know anything and I must listen to them. Seems like this store has too many clients and doesn’t need new clients- hence no customer service
• JB

  J. B.

  Jul 18, 2022
  2.0
  Needed a set of replacement Kohler valves for older bathroom shower fixtures so I stopped in with a sample in my hand. The guy looked at me like I had 3 heads and said " I've never seen that before", I replied, " So are you telling me you can't help me?" and he just nods. I walked out, googled the part in about a minute at home, and ordered it through another vendor.
• SB

  Steve Ball

  Jul 25, 2017
  1.0
  If I can give them a zero I would. By far, the worst customer service I have ever seen.

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