Universal Factory Direct

Reviews

• JM

  Jake Michaud

  Apr 30, 2026
  5.0
  Do not hesitate to do business with Jenny! We bought a 20k hottub for 10k and absolutely love it. Runs beautifully and we saved a ton! 5 stars
• MS

  mike silver

  Apr 30, 2026
  5.0
  I buy quite a few kitchens every year here, ive always been happy with the quality, prompt response time, and service
• PT

  Phil Towle

  Feb 14, 2026
  5.0
  Very happy with the experience from start to finish! Joe helped with design, pricing and delivery! Fast delivery in less than 1 month. High quality and a low price! Everything was just as promised. Joe went above and beyond by driving a sample door to Shermin Williams to color match the paint. Who does that? Factory direct shipping in well protected packaging meant no issues. Sandwich, MA
• HP

  Hannah Perciballi

  Feb 11, 2026
  1.0
  Extremely disappointing experience. I initially scheduled an appointment with Jenny; Joe (the owner) took the meeting instead. I was told I would receive a mock-up and pricing the next day. After hearing nothing for three days, I called for an update and was asked to recap the details of our meeting. I was then told I would receive everything the following day, which I did. Joe was fully aware of our March project timeline from our first call in early December. In early January, I was asked to send inspiration photos to finalize the design. I sent them that same evening and did not receive a response until I followed up the next week. From that point forward, communication became increasingly inconsistent. In mid-January, I was told Zoom meetings were preferred over email — this had not previously been communicated. I scheduled a Zoom meeting and learned that my rendering had not been updated since December despite ongoing communication on my end. On January 22, 2026, I was told I would receive an updated rendering and pricing the next day. After receiving nothing, I followed up one week later and was told the project would be worked on the following morning (January 29, 2026). As of February 11, 2026, I have received no further communication or deliverables. If there were capacity constraints, they should have been disclosed upfront. Due to repeated delays, missed commitments, and lack of follow-through, I chose to move forward with another provider in order to stay on schedule.
• DM

  Dan Marino

  Oct 1, 2025
  5.0
  Joe and his team have great products and excellent customer service. They went above and beyond for our 3 kitchens. Highly recommend.

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