Al Terry Plumbing, Heating & AC

Reviews

• JG

  Jessica gerardi

  5 days ago
  1.0
  If I could give a 0 I would.. my parents had a gas furnace installed 6 years ago and after it not working, it was found that the reasoning was due to them not installing the furnace correctly and was missing the sediment trap/valve. When called to state concerns and ask the general questions as to why this was installed incorrectly, the owner Michael Terry apparently didn’t even know what this valve was.. this answered all my questions. My parents house could have gone up in flames at any point in time due to their neglect. Please don’t use them as they as overpriced and only warrantee for 5 years so that when these things happen, they’re not required to fix it. Unprofessional and took no accountability for the HUGE errors they made. They are a huge liability.
• JR

  Jason Richardson

  Oct 19, 2026
  5.0
  19OCT26. Winter is here and for the first time I had an issue with my natural gas fed heating unit . This issue occurred on a Friday night while I was sleeping . It was pretty cold outside over the weekend and my wife and son felt it inside . I called Al Terry plumbing and heating on this morning (Monday 19Oct26) and I believe it was Jen that had picked up the phone . Right of the bat , her professional manner brought my stress down . She was able to get a tech assigned to my problem immediately . Within I believe maybe two hours , I had a tech at my house to possibly give me really terrible news . Alex was the tech assigned to my issue that had occurred . I got Alex down to where the unit was and explained to him everything I heard , saw and felt when I turned my unit on for the winter season . He listened , and then got to work . He was pretty quick with timing things out . Then the dressed sound and rumble came . Air in the system. My lack of knowledge on a heating system that sits unused will collect air over time , and that’s what happened . He also found that I had two thermostats that were on their way out . He replaced one and it made another improvement to the operation of heat getting to we here it needs to be going . The other I did myself , which I’m pretty proud of . After chasing diagnosing and correct the the issues , Alex started answering my questions to under the literal flow of things and what I SHOULD BE hearing and seeing and also what I SHOULD NOT be hearing and seeing . His complete confidence and professionalism turned an extremely stressful situation for me, my wife and my 6 year old son , into a great learning situation and great outcome . AL TERRY PLUMBING AND HEATING has been my goto since I purchased my house back in 2020 . I’ve spent a lot of money on with this company , and I don’t regret a penny of it . In July of this year , my water heater tank decided it was time to say good bye . This issue took place going into the weekend yet again . That Monday o had fly to Tampa Florida for a week long work trip . Al Terry was there working with me over the phone diagnosing and telling me the only option there was , and immediately said let’s do it . I went with an On Demand Tankless water heater fed by natural gas . By the time I got back home , they had the work going and the install almost done . An extremely stressful situation from a distance was taken care of by the crew that did the install . AL TERRY PLUMBING AND HEATING has more than proven themselves . They are amazing . Words not can not express how the professional nature and knowledge of their techs and staff that answer the phones , calmed me down and put me at ease from thinking the worse . THANK YOU ALEX AND JEN and THANK YOU to the crew that installed my rinai tankless water heater back in July .
• ML

  Matthew Lane

  Oct 14, 2026
  2.0
  No problem with their service. Their service was great, but they're way overpriced. They charge per job not per hour, and per job is overpriced.
• AC

  Ashtyn Cote

  Sep 17, 2026
  1.0
  0 out of 10 recommend. Absolutely DISGUSTING way to do business. My mom called this company because she had a LEAK and was told it would be a $99 service fee for them to come out and look at it. Somehow that $99 service call turned into an $1,100 BILL. They were there for approximately 2 1/2 hours, used THEIR cameras and equipment, and NEVER clearly discussed these additional prices with my mom beforehand. There was no conversation saying, “This is going to cost you $1,100, do you want us to continue?” Had she known what they were going to charge, she absolutely would not have agreed to it. But here’s the best part: AFTER CHARGING $1,100, THEY DIDN’T EVEN FIND THE LEAK. How do you charge someone over ONE THOUSAND DOLLARS to locate a leak and leave without locating the leak??? What service are we paying $1,100 for??? When we called because we were obviously shocked by the bill, the OWNER actually told us he thought the charges were “fair.” His exact words. Apparently charging someone $1,100 without clearly discussing or getting approval for that amount beforehand, spending 2 1/2 hours investigating, and STILL NOT FINDING THE PROBLEM is considered “fair” to this company. If your $99 service call can suddenly become $1,100 because you decide additional equipment needs to be used, you tell the customer EXACTLY what it is going to cost BEFORE you do it. You give them the opportunity to say yes or no. You do not just do the work and hand them a FOUR-FIGURE BILL afterward. We called professionals because we needed someone to FIND A LEAK. We are now $1,100 poorer and STILL NEED SOMEONE TO FIND THE LEAK. Absolutely unbelievable. I would NEVER recommend this company to anyone. If you do use them, get EVERY SINGLE PRICE in writing before they touch anything because apparently a $99 service call can turn into $1,100 real quick — whether they actually solve your problem or not.
• SD

  Sandy Dion

  Jul 10, 2026
  5.0
  We recently hired Al Terry for two separate projects, and they exceeded our expectations on both. The first was installing heat in our basement, and the second was converting our furnace from oil to natural gas, which also included removing our old oil tank. Every employee who came to our home was friendly, professional, and courteous throughout the entire process. One person, in particular, truly stood out: Randy. He is an outstanding representative of the company and provided exceptional customer service from start to finish. Randy helped me navigate the financing process with Service Finance. It required a great deal of work on his end, but he went above and beyond to find the best option for us and made the entire process as smooth as possible. We also ran into an issue with the subcontractor hired to remove our oil tank. They repeatedly failed to commit to a removal date and then backed out at the last minute. After I shared my concerns with Randy, he immediately stepped in. He worked with management and arranged for an Al Terry crew to remove the tank on the day we were expecting, despite the subcontractor canceling again. That level of responsiveness and commitment meant a great deal to us. Even after the work was completed, Randy continued to provide outstanding support. I had a few follow-up questions about detectors, and he responded to my text messages promptly and without hesitation. Al Terry is fortunate to have an employee like Randy. He genuinely cares about his customers and consistently goes the extra mile to make sure everything is done right. His dedication and professionalism made a lasting impression on us. We truly appreciate everything Randy and the Al Terry team did for us. Based on our experience, I would not hesitate to use Al Terry again and highly recommend them to anyone looking for quality work and exceptional customer service.

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