Question 1

What should I do to prepare for my service appointment?

Accepted Answer

To ensure your electrical service appointment goes smoothly, please clear access to the areas where work will be performed. Remove any furniture, decorations, or items that might obstruct our technicians' ability to reach electrical panels, outlets, or fixtures. If possible, secure pets in a separate area and inform household members about the scheduled service. Our team will handle the rest and complete the work efficiently.

Question 2

Do you offer any guarantees or warranties for your work?

Accepted Answer

Yes, Gateway Electric stands behind the quality of our electrical services. We provide warranties on our workmanship and the materials we install. The specific terms depend on the type of service performed and the products used. Our team will discuss the applicable warranty details with you before beginning any project, ensuring you have complete peace of mind regarding your electrical investment.

Question 3

What services does Gateway Electric offer?

Accepted Answer

Gateway Electric provides comprehensive electrical services for residential and commercial properties throughout Omaha, NE and the surrounding areas. Our services include electrical repairs, installations, panel upgrades, lighting solutions, outlet and switch installations, electrical inspections, troubleshooting, generator installation, and emergency electrical services. Our licensed electricians are equipped to handle projects of all sizes with professionalism and expertise.

Question 4

Are you licensed and insured to operate in Omaha and surrounding communities?

Accepted Answer

Yes, absolutely. We are fully licensed, bonded, and insured electrical contractors. Our team includes licensed Master and Journeyman electricians. We strictly adhere to the National Electrical Code (NEC) as well as the specific municipal codes for the City of Omaha, Elkhorn, Gretna, and surrounding Douglas County and Sarpy County areas.

Question 5

Do I need a permit for my electrical project, and who handles it?

Accepted Answer

For major electrical work - such as panel upgrades, installing new dedicated circuits, or wiring home additions - the City of Omaha or local municipality requires a permit and a subsequent inspection. As your professional contractor, we handle the entire permitting process for you, from pulling the permit to scheduling and passing the city inspection.

Question 6

What areas do you serve?

Accepted Answer

We proudly service the entire Omaha metropolitan area, including but not limited to Elkhorn, Gretna, Bennington, Papillion, La Vista, and Bellevue.

Question 7

Why do my lights flicker or dim unexpectedly

Accepted Answer

Flickering lights can be caused by a few different issues. Simple fixes include a loose bulb or a failing bulb. However, if multiple lights flicker when a large appliance (like your AC unit or microwave) kicks on, it usually indicates an overloaded circuit, a loose wire connection in an outlet, or an electrical panel that is struggling to handle your home's power demands. We recommend scheduling a professional inspection to prevent a potential fire hazard.

Question 8

What is a GFCI outlet, and why does it trip?

Accepted Answer

GFCI stands for ground fault circuit interrupter. These outlets feature "Test" and "Reset" buttons and are legally required in areas prone to moisture, such as kitchens, bathrooms, garages, and outdoors. They are designed to shut off power instantly if they detect an electrical imbalance, protecting you from lethal shocks. If it trips, unplug all devices, press the "Reset" button, and try again. If it immediately trips again, there may be a fault in the wiring or a defective appliance.

Question 9

Why won't my circuit breaker reset?

Accepted Answer

When a breaker trips, it usually rests in a middle position between "ON" and "OFF." To reset it properly, you must push it firmly to the "OFF" position first, and then flip it back to "ON." If it instantly trips right back to the middle or off position, do not force it. This indicates either a short circuit (a dangerous wiring issue) or a severe overload. Leave it off and call a professional.

Question 10

My home still has a fuse box or an old 100-amp panel. Do I need an upgrade?

Accepted Answer

Modern homes run a massive amount of electronics and heavy appliances simultaneously. Older 60- or 100-amp panels (and traditional fuse boxes) were simply not designed for today's electrical loads. If you are constantly tripping breakers, noticing warm switch plates, or planning a kitchen remodel or EV charger installation, upgrading to a modern 200-amp service panel is highly recommended for safety and capacity.

Question 11

What is the difference between standard circuit breakers and AFCI breakers?

Accepted Answer

While standard breakers protect against overloads and short circuits, AFCI (arc fault circuit interrupter) breakers protect against a different danger - sparking (arcing) caused by damaged or worn-out wires hidden behind your walls. Arcing is a leading cause of home electrical fires. Current residential building codes require AFCI protection for almost all living areas in new construction and major renovations.

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