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Gentry Service Group

4.8
(863 reviews)

Business Details

100 Buckeye Access Rd, Swannanoa, NC
28778, United States
(828) 581-4045
https://www.gentryservice.com/

About

Heating ContractorHeating Equipment SupplierAir Quality ConsultantAir Duct Cleaning ServiceBoiler SupplierElectricianAir Conditioning Contractor
For half a century, the experts at Gentry Service Group have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating and AC repairs on all kinds of equipment in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Service Group. As a Factory Authorized Carrier Dealer, we’ve met stringent requirements for service and dependability. Our technicians receive special factory training on the latest innovations from Carrier, and our partnership gives us special access to these highly rated HVAC units. A new Carrier AC or heating installation will help you save money on your utility bills while enjoying greater comfort and cleaner indoor air. Our dedicated heating and AC repair technicians are guaranteed to be courteous, professional, and trustworthy. As a customer, you can expect our tech to arrive on time or to communicate any delay, to diagnose the problem accurately, to fully explain any needed work, obtain your approval for the cost, and make needed heating and AC repairs efficiently. We always stand behind our work. Whether you need an AC repair, a heating installation or a seasonal tuneup, you can rely on the Team at Gentry Service Group. We’ve been proudly serving the businesses and residents of the Asheville, N.C., area since the 1960s, and we’d like to add you to our family of customers. Call Gentry Service Group for healthy air and dependable service.

Details

  • Wheelchair accessible entranceAvailable

Location

Gentry Service Group
100 Buckeye Access Rd, Swannanoa, NC
28778, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Products & Services

1 list · 7 items

Gentry Heating, Inc.'s Products & Services

7 items

Air Conditioning Repair and Installation

Gentry Heating‘s service never stops with the sale. Protect your cooling system with a maintenance agreement and routine service to keep the unit clean and running smoothly. This added investment can pay off with a unit that operates more efficiently and lasts longer. Routine service also helps avoid inconvenient midseason outages. When an emergency does come up, our NATE-certified technicians are just a phone call away. We dispatch crews for air conditioner repair 24 hours a day, seven days a week. Many standard parts are kept in stock, and we use factory replacements whenever possible. We are a factory authorized Carrier dealer providing top-rated equipment backed by quality air conditioner repair and AC installation services. Our cooling products include: • Central air conditioning units with eco-friendly refrigerants • Ductless and single-room solutions • Ultra energy-efficient units up to 21 SEER • Indoor-air quality devices • Programmable thermostats and controls

Heating Service, Repair and Installation

There’s nothing like a great furnace, or heat pump to keep your family warm throughout the winter months, and in order to keep those systems in good working order, you need a great heating contractor. At Gentry Heating, we’ve been the Asheville area’s heating repair specialists for over 50 years, and we’ll be happy to bring our expertise to your home. Losing your heater in the middle of winter isn’t just an inconvenience; it’s a threat to your family’s health and safety. That’s why our heating repair team is available 24 hours a day for emergency service. For both emergency and non-emergency visits, we’ll give you a full estimate up front and keep the lines of communication open throughout the visit. If the damage is severe enough, we’ll help you compare the cost of service with the cost of a new system.

HVAC Contractors

Gentry Heating, Inc. leads the way in HVAC installation and repair service in the Asheville, N.C., area. Our decades of service and our status as a factory authorized Carrier dealer mean you can rest assured that we have the knowledge and skill to do the job and do it right. Technicians are on call for emergency HVAC repairs after hours and on holidays and weekends. Our techs are considerate and respectful of every situation, and we know that extreme temperatures can cause health problems for some people. We respond as soon as possible and work quickly to determine the problem and bring the system back online. Gentry Heating is dedicated to building lasting relationships with commercial and residential customers. We’ve called the Asheville area home for half a century, and we are looking forward to offering healthy air and dependable service for another 50 years.

Indoor Air Quality Services

Gentry Heating, Inc. Offers a full line of indoor air quality products and services including air duct cleaning and sanitizing. We emphasize an environmentally conscious approach to ensuring that your indoor air is as healthy as possible. Services offered include: • Air Quality Testing • Germicidal Fog Sanitizing • HEPA Filtration Systems • Humidification • Fresh Air Systems – Energy Recovery Ventilators • Complete Air Duct Cleaning and Sealing • Ultra Violet Light Air Purification • Electronic Air Cleaners • De-humidification • Smoke and Carbon Monoxide detectors

Indoor Air Quality Indoor Air Quality Services  Gentry Heating, Inc. Offers a full line of indoor ai

It is a proven and documented fact that indoor air is often more contaminated than outdoor air. Air ducting can contain dust mites, insect excrement, mold, mildew, pollen, and animal hair and dander. These contaminants are circulating through your home or office each time your central air conditioning or heating system is operating. Air Duct Cleaning can: • Rid your ducts of dirt and debris • Rid your ducts of mold • Rid your ducts of pollen • Rid your ducts of dust mites • Improve the efficiency of your HVAC System • Improve your health The mission of this new team is to ensure that we provide the cleanest, achievable indoor air quality for our clients. We are committed to providing this service using only biodegradable products and green technology. We have purchased state of the art technology to both document and destroy the pollutants inside a homeowner’s air distribution system. Through the use of high tech cameras and video equipment, we are able to ensure that we have cleaned and sanitized the ductwork in a home or business the best it can be cleaned.

Commercial HVAC Services

Commercial heating and cooling repair and installation projects carry specific challenges for timing, design and budgeting. Delays and mistakes can be costly in terms of both time and money. Gentry Heating, Inc. has decades of experience working on commercial air conditioning and heating projects throughout Asheville and the surrounding area. Our team is equipped with the knowledge, experience and skills to make light and heavy commercial heating and air conditioning projects a reality. Gentry Heating guarantees that our commercial air and heating schematics are properly engineered to meet the demands of the business environment. Our work always follows the plans and meets or exceeds all applicable codes. Any concerns along the way are appropriately addressed with the owner or contractor.

Maintenance Plans

For customers in Asheville, N.C., and the surrounding area, we offer maintenance plan protection designed to comfortably fit every budget. Each plan incorporates a variety of incentives and other special services including: • A 15% discount on HVAC repairs • A 5% discount on any new equipment installation • Priority customer service for unexpected breakdowns • Inflation protection • The agreement is transferable • 24-hour emergency service • There is never an overtime charge • Appointments are arranged to fit your schedule For those customers who are not quite ready to purchase a full maintenance protection plan, we recommend scheduling a preseason tune-up. Most of the same services are included without the requirement for an ongoing commitment. Gentry Heating is your best choice for HVAC maintenance, installation, service and repair.

Reviews

4.8
863 reviews
5 stars
816
4 stars
6
3 stars
4
2 stars
6
1 star
31
  • LM
    Lisa McKnight
    2 days ago
    5.0
    When our AC went out during the heat wave, we were so thankful to have Gentry send Wayne Whitesides out the next day. He had great communication pre-visit and when he arrived he was punctual and polite, even to our dog. He quickly fixed the current issue and explained our options for future repair and maintenance in simple terms I could understand. We had a great experience and will definitely be using them again.
  • JS
    Julie Snyder
    Jun 30, 2026
    5.0
    Scott was great! Based on my description of the problem, he was able to determine why my AC system was occasionally not working at full force and fixed it. He explained his findings in detail and told me what to do if the issue arises again in the future. He also advised me on the correct size of filter to use for my system.
  • AS
    Alan Schuering
    Jun 29, 2026
    5.0
    The installers, Tony and his assistant, were extremely polite and informative. They efficiently installed the furnace and AC unit in one day and ended with a walk-through and an explanation for each component installed. I would highly recommend the gentry service group for any AC or heating work. Alan C.
  • LG
    Lisa Gambrell
    Jun 25, 2026
    1.0
    For 12 years, we have used this company. They have done routine maintenance, installed a mini split, installed a new HVAC system twice (thank you Helene). We have spent tens of thousands of dollars with them. After a routine service call yesterday for the HVAC system, a mini split, and a dryer vent clean out at the cost of $589, Our entire HVAC system is not working right in time for the hottest days of the year. It was working fine until a routine maintenance. In addition, the technician stayed here under the house for five hours. Not really sure what was going on. I hate the times that I’ve recommended Gentry Heating and Air if this is the company they have become. Do better
  • BH
    Beau Hudgins
    Jun 25, 2026
    5.0
    We had our yearly A/C maintenance today and Scott Miller was our Technician. Scott gave us exceptional customer service and he was knowledgeable, courteous and truly professional from start to finish. Scott called before he arrived and arrived earlier than our appointment time which was great for us. We highly recommend Scott Miller and Gentry Service Group and will continue to use both of them in the future.

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