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Gentry Service Group

4.8
(904 reviews)

Business Details

100 Buckeye Access Rd, Swannanoa, NC
28778, United States
(828) 581-4045

About

Heating ContractorHeating Equipment SupplierAir Quality ConsultantAir Duct Cleaning ServiceBoiler SupplierElectricianAir Conditioning Contractor
For half a century, the experts at Gentry Service Group have been delivering top-notch cooling and heating installation and repair service to the Asheville, N.C., area. Our certified technicians have experience performing heating and AC repairs on all kinds of equipment in both residential and commercial settings. Trust your comfort to the dedicated pros at Gentry Service Group. As a Factory Authorized Carrier Dealer, we’ve met stringent requirements for service and dependability. Our technicians receive special factory training on the latest innovations from Carrier, and our partnership gives us special access to these highly rated HVAC units. A new Carrier AC or heating installation will help you save money on your utility bills while enjoying greater comfort and cleaner indoor air. Our dedicated heating and AC repair technicians are guaranteed to be courteous, professional, and trustworthy. As a customer, you can expect our tech to arrive on time or to communicate any delay, to diagnose the problem accurately, to fully explain any needed work, obtain your approval for the cost, and make needed heating and AC repairs efficiently. We always stand behind our work. Whether you need an AC repair, a heating installation or a seasonal tuneup, you can rely on the Team at Gentry Service Group. We’ve been proudly serving the businesses and residents of the Asheville, N.C., area since the 1960s, and we’d like to add you to our family of customers. Call Gentry Service Group for healthy air and dependable service.

Details

  • Wheelchair accessible entranceAvailable

Location

Gentry Service Group
100 Buckeye Access Rd, Swannanoa, NC
28778, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Products & Services

1 list · 7 items

Gentry Heating, Inc.'s Products & Services

7 items

Air Conditioning Repair and Installation

Gentry Heating‘s service never stops with the sale. Protect your cooling system with a maintenance agreement and routine service to keep the unit clean and running smoothly. This added investment can pay off with a unit that operates more efficiently and lasts longer. Routine service also helps avoid inconvenient midseason outages. When an emergency does come up, our NATE-certified technicians are just a phone call away. We dispatch crews for air conditioner repair 24 hours a day, seven days a week. Many standard parts are kept in stock, and we use factory replacements whenever possible. We are a factory authorized Carrier dealer providing top-rated equipment backed by quality air conditioner repair and AC installation services. Our cooling products include: • Central air conditioning units with eco-friendly refrigerants • Ductless and single-room solutions • Ultra energy-efficient units up to 21 SEER • Indoor-air quality devices • Programmable thermostats and controls

Heating Service, Repair and Installation

There’s nothing like a great furnace, or heat pump to keep your family warm throughout the winter months, and in order to keep those systems in good working order, you need a great heating contractor. At Gentry Heating, we’ve been the Asheville area’s heating repair specialists for over 50 years, and we’ll be happy to bring our expertise to your home. Losing your heater in the middle of winter isn’t just an inconvenience; it’s a threat to your family’s health and safety. That’s why our heating repair team is available 24 hours a day for emergency service. For both emergency and non-emergency visits, we’ll give you a full estimate up front and keep the lines of communication open throughout the visit. If the damage is severe enough, we’ll help you compare the cost of service with the cost of a new system.

HVAC Contractors

Gentry Heating, Inc. leads the way in HVAC installation and repair service in the Asheville, N.C., area. Our decades of service and our status as a factory authorized Carrier dealer mean you can rest assured that we have the knowledge and skill to do the job and do it right. Technicians are on call for emergency HVAC repairs after hours and on holidays and weekends. Our techs are considerate and respectful of every situation, and we know that extreme temperatures can cause health problems for some people. We respond as soon as possible and work quickly to determine the problem and bring the system back online. Gentry Heating is dedicated to building lasting relationships with commercial and residential customers. We’ve called the Asheville area home for half a century, and we are looking forward to offering healthy air and dependable service for another 50 years.

Indoor Air Quality Services

Gentry Heating, Inc. Offers a full line of indoor air quality products and services including air duct cleaning and sanitizing. We emphasize an environmentally conscious approach to ensuring that your indoor air is as healthy as possible. Services offered include: • Air Quality Testing • Germicidal Fog Sanitizing • HEPA Filtration Systems • Humidification • Fresh Air Systems – Energy Recovery Ventilators • Complete Air Duct Cleaning and Sealing • Ultra Violet Light Air Purification • Electronic Air Cleaners • De-humidification • Smoke and Carbon Monoxide detectors

Indoor Air Quality Indoor Air Quality Services  Gentry Heating, Inc. Offers a full line of indoor ai

It is a proven and documented fact that indoor air is often more contaminated than outdoor air. Air ducting can contain dust mites, insect excrement, mold, mildew, pollen, and animal hair and dander. These contaminants are circulating through your home or office each time your central air conditioning or heating system is operating. Air Duct Cleaning can: • Rid your ducts of dirt and debris • Rid your ducts of mold • Rid your ducts of pollen • Rid your ducts of dust mites • Improve the efficiency of your HVAC System • Improve your health The mission of this new team is to ensure that we provide the cleanest, achievable indoor air quality for our clients. We are committed to providing this service using only biodegradable products and green technology. We have purchased state of the art technology to both document and destroy the pollutants inside a homeowner’s air distribution system. Through the use of high tech cameras and video equipment, we are able to ensure that we have cleaned and sanitized the ductwork in a home or business the best it can be cleaned.

Commercial HVAC Services

Commercial heating and cooling repair and installation projects carry specific challenges for timing, design and budgeting. Delays and mistakes can be costly in terms of both time and money. Gentry Heating, Inc. has decades of experience working on commercial air conditioning and heating projects throughout Asheville and the surrounding area. Our team is equipped with the knowledge, experience and skills to make light and heavy commercial heating and air conditioning projects a reality. Gentry Heating guarantees that our commercial air and heating schematics are properly engineered to meet the demands of the business environment. Our work always follows the plans and meets or exceeds all applicable codes. Any concerns along the way are appropriately addressed with the owner or contractor.

Maintenance Plans

For customers in Asheville, N.C., and the surrounding area, we offer maintenance plan protection designed to comfortably fit every budget. Each plan incorporates a variety of incentives and other special services including: • A 15% discount on HVAC repairs • A 5% discount on any new equipment installation • Priority customer service for unexpected breakdowns • Inflation protection • The agreement is transferable • 24-hour emergency service • There is never an overtime charge • Appointments are arranged to fit your schedule For those customers who are not quite ready to purchase a full maintenance protection plan, we recommend scheduling a preseason tune-up. Most of the same services are included without the requirement for an ongoing commitment. Gentry Heating is your best choice for HVAC maintenance, installation, service and repair.

Reviews

4.8
904 reviews
5 stars
857
4 stars
5
3 stars
4
2 stars
7
1 star
31
  • SL
    Sarah L
    5 days ago
    5.0
    Cameron was super helpful answering my many questions today regarding mold and other concerns. He installed an ActivePure Air Scrubber system and I’m hoping this will relieve my allergies for the foreseeable future! Really appreciated all of the detailed info he gave us.
  • RR
    RSR
    Aug 18, 2026
    5.0
    I’ve been looking for a reliable way to manage Asheville’s increasingly high humidity in the late summer (often 70°+ dew points) and reduce my dependence on an old oil boiler in winter. After researching Mitsubishi Hyper Heat ductless systems, I gathered three quotes from local installers. Gentry Service Group stood out immediately for their responsiveness and technical expertise. Dillon arrived for the quote quickly after my call, scanned my rooms with LiDAR, and took real time to understand my goals and preferred installation locations. His quote was the most detailed and also the most competitive, with all rebates and discounts applied, plus a second unit option I was considering. Installation day was just as strong. Tony R, David, and JD arrived early, we reviewed and confirmed installation notes and locations that Dillon provided, and they completed a clean, professional install — elevated brackets for the outdoor unit, tidy line‑set covers, and a surge protector on the electrical outlet. They made sure everything matched the plan and walked me through the system afterward. My Mitsubishi MXZ Hyper Heat outdoor unit with two FX indoor heads has been running for several days now, and the performance is outstanding. Dry mode is unbelievable — it cuts through Asheville’s 70°+ dew points even in the middle of a heat dome, pulling the humidity down fast and making the rooms feel crisp and comfortable. Cool mode is just as impressive, delivering strong, steady cooling without the harsh blasts you get from traditional systems, all while staying whisper‑quiet. My energy usage has dropped nearly 40% in the first few days! Gentry delivered exceptional service from start to finish, and the system is already transforming the comfort level in my home. I can’t wait to see how the Hyper Heat performs this winter.
  • EC
    Enrique Casablanca
    Aug 17, 2026
    1.0
    Gentry must have alot of customer they are screwing over for 10k if they don't know who I am. Everyone uses an alias on Google. Horrible service and they promissed me quality air-conditioning but after payment and install they where unable to make the 10k system they installed actually cool my home. Avoid these jokers at all cost. The gentry crew is not quality and you will regret spending any money with them.
  • DU
    David S Urion
    Aug 13, 2026
    5.0
    I had called Gentry for my HVAC and generator service after they kindly got me up and running in the near aftermath of Hurricane Helene. Two Gentry technicians (Mike and Andrew) showed up today, neatly dressed and driving a clean service truck. Both were very pleasant and moved efficiently. Seeing them testing circuits with a multi-meter was reassuring. I was very impressed by the thorough inspection and repairs provided. I’d be foolish not staying with this capable and fair-minded business. I’d also like to give a shout out to Melanie with whom I set up my service contract. She’s one of those people who help keep an organization running smoothly despite not being seen.
  • GG
    Gary Graham
    Aug 12, 2026
    5.0
    Joe Clark was my AC maintenance man that came out from Gentry. He was professional, on-time, polite, very thorough and explained everything to me in detail so that I understood what he was doing. He was extremely detailed in all of his actions that he performed on my entire system. He was extremely respectful of my property both inside and out. In all the years I have been having maintenance work done on my heating and air in every house that I have owned, Joe Clark was without a doubt the best man I have ever encountered. Gentry is so lucky to have him on their team. I would highly recommend Joe Clark!!!!!

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