Thermo Direct, Inc.

Reviews

• DD

  Dawn Dell'Angela

  2 days ago
  5.0
  Quan was punctual, amiable, skilled and explained the problem before and as he was preparing the estimate and doing the repair. He diagnosed the primary problem and identified the secondary consequences of that issue. He explained in simple terms what our options were for the repairs and the cost. The cost was reasonable and within our expectations. Because we appreciated the quality of his work in our initial project, we hired him to do additional projects, which were also completed with the same strong work ethic and high quality. Thermo Direct staff was easy to work with and kept us updated regarding Quan's arrival to our home, early in the appointment window. We would highly recommend this company and repair person.
• CB

  Christopher Burkett

  Jul 2, 2026
  2.0
  I don’t know that I can recommend these folks. I had an HVAC system installed about three years ago by them and within the first year I had to call them out 4 times to do a workmanship warranty on my system as they didn’t properly install the condensate drain line and it had a deep belly that was causing the condensate to feed back to the air handler causing the unit to switch. One of their techs finally installed a clean out into the line which did fix the issue for a time but I regularly have to go into the crawl space to vacuum out the water in the condensate line. Recently there was a power surge from Duke energy, which according to the tech, destroyed the motherboard. The tech was very helpful, but he claims that the company will likely NOT honor my 12 year warranty as I declined to pay for regular maintenance. In my sales agreement from when I purchased the unit there is nothing in the agreement that states that I need to have regular maintenance by ThermoDirect to maintain my warranty. It is a manufacturers 12 year warranty. The tech told me that ThermoDirect will send in the parts to the manufacturer and will ask whether or not regular maintenance has been performed by Thermo Direct and if it hasn’t then Thermo Direct would have to pay for the cost of the parts. It’s my opinion that these are deceptive business practices as this was never disclosed to me during any part of the sales or install process and is NOT included in any of my final sales paperwork. If you choose to use this company be extremely mindful that they will try and nickel and dime you to do and not honor their agreement. Also when you try and contact them it almost always goes to their AI assistant “Dane” and there is no way to actually speak to a human being or even wait on hold to speak to a human. When you try and use their service to text with a person no one responds. I’m giving them 2 stars as the technician Aaron was extremely helpful and explains things thoroughly, he gets a 5 star review
• JZ

  Jenna-blue Zaloom

  Jul 1, 2026
  5.0
  Quan battled dirt, heat, tree roots, plot twists, me freaking out for a few minutes and mosquitos and he did it with a quiet unspoken understanding that the situation sucked indeed for all of us for different reasons, but we would get to the other side. Huge thank you to him!! I have plumbing that works and I am so grateful:)
• AM

  Andrew Mannes

  Jun 24, 2026
  5.0
  Thermo Direct did an outstanding job installing my gas tankless water heater and handling all the required electrical work. Their team was professional, punctual, and clearly knowledgeable — they explained the process, answered all my questions, and made sure everything was installed safely and neatly. The work area was kept clean, the wiring looks tidy, and my new heater runs perfectly. Pricing felt fair for the quality and care they provided. I highly recommend Thermo Direct for anyone needing reliable, expert HVAC, plumbing and electrical service.
• MS

  Mark Stomp

  Jun 23, 2026
  5.0
  Fast, friendly and cheaper than the other guys! Felipe was fantastic both with the inspection and the actual AC fix (which should protect our fairly sensitive unit from Duke energy…) The annual maintenance plan is amazing for the price (AC, heat and plumbing!) We needed a special part for our fix, and given a holiday and a weekend while waiting, everything was quick, and communication was always a breeze. Provided us with a portable unit while we waited for the part, and always kept us up to date and returned calls if we called before/after hours.