SantaAir Heating and Air

Reviews

• JH

  Julie Hann

  Aug 21, 2026
  5.0
  Santa air is simply the best. Dee always takes his time to explain how everything works and the fixes available. Would highly recommend Santa air over other very popular large HVAC companies in the area
• AB

  Abdellah Benadada

  Aug 20, 2026
  5.0
  Grateful for SantaAir squeezing us into their schedule and coming same day to fix our AC.
• PH

  paul hayne

  Aug 17, 2026
  1.0
  To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of $16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekends, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.
• CR

  C.L. Reviewer

  Aug 2, 2026
  5.0
  Dee was our technician on 2 separate visits to check our outdoor AC unit. He was very respectful and great at explaining the issues with our AC unit. He took the time to explain our options. There was never any high pressure selling. We would definitely use SantaAir again!
• DJ

  Dennis Dragotti Jr.

  Jul 22, 2026
  5.0
  Will continue to call on Santa Air for my HVAC needs. Always clearly communicating the issue and the best option at most reasonable cost/time ratio.