Patio Enclosures Sunrooms

Reviews

• MS

  Mark Stomp

  1 day ago
  2.0
  The product is good.  The installers are all subcontractors.  We did not become aware of this until well after our disastrous installation.  Some of their subcontractors are very good and some are very bad.  We unfortunately had a very bad experience.  The 2 member installation team we had left our house after about 3 hours on the second day with the project not completed.  We were not home at the time. Patio Enclosures called us and told us the project was complete.  When my wife got home, she found 2 of the 4 doors would not close or latch, none of the doors would move smoothly on the tracks. There were metal shavings all over the floor and under the clear sealant/caulk they applied around the perimeter of the floor.  Many of the pieces were scratched.  The screens were loose and damaged in several places.  Two trim pieces had the paint scraped off and were down to bare metal.  The trim pieces at the bottom were installed incorrectly and looked terrible. They also just threw their debris in my yard and did not pick it up. I contacted my sales rep Frank and Gavin, the Operations Administrator, to complain.  Gavin told me he would be sending out a supervisor named Ricardo. Ricardo arrived and told me the team that did the install was one of their better teams.  He went on to say this was partially my fault for not being home.  He explained that had I been home, they would have finished and done a better job.  WHAT??  He agreed to replace 1 screen door, one handle, and made arrangements to have a new team come out on Saturday to complete the job and fix the issues. Saturday morning a supervisor named Dave (very good) showed up along with the original team.  I called Ricardo and reminded him our deal was that a new team was to come out. He said if I wanted the job finished, that would be the team to do it.  I refused.  He said he would not argue with me. If I wanted it done, I had to let them do it.  I refused and asked Dave to get them off of my property.  Ricardo tried to force me into using the same people that botched the job the first time.  Dave did about an hour's worth of work and fixed several issues.  Dave, who is an employee of Patio Enclosures, informed me that Ricardo was not able to make any decisions for Patio Enclosures as he was just a subcontractor.  I found out later he was actually the owner of RZG, the subcontractor who's team did the poor install that left the job unfinished but claimed it was complete.  I called Tim, the local manager, Monday, to complain.  He told me one of Ricardo's install team members had been terminated and the other disciplined per his request.  Remember, this was one of their best teams according to Ricardo.   For the next week a couple more miscommunications.  I then escalated to Jordan who oversees North and South Carolina.  To my surprise, he had not been informed about much of what had happened and was very disappointed to hear about it. He was very apologetic and assured me he would resolve all issues to my satisfaction. My sunroom was finally completed due solely to Dave of Patio Enclosures personally supervising a second team of installers and instructing them on how to do parts of the install.  Without Dave we would still have issues. Regarding my personal experience with Ricardo, the owner of RZG, their contracted installer, I found him to be rude and very unprofessional, amongst other things.  His first team of installers did a very poor job and left the job incomplete, I guess the reason one was terminated and the other disciplined.  Two of my neighbors had different installers assigned to their projects and their installers did a great job.  They did not have a single issue. Regarding my experience with Patio Enclosures, some good and some bad.  Dave is excellent.  The product is good. They seem to have some internal miscommunication issues going on and I question their selection and oversight of subcontractors.  I cannot understand how they can allow a subcontractor to treat a customer of theirs so poorly and behave so unprofessionally.
• HN

  Hong Ngo

  Jun 29, 2026
  5.0
  Love Blair Davis, he is so nice, explain everything so well, friendly and honest, will see him in the future, thank you.
• TG

  Thelma Grigsby

  Jun 27, 2026
  5.0
  Aron Breidstein was incredibly professional, efficient, and took the time to explain Ceverything to me. The whole process was smoothand stress-free. 5/5 stars!"
• SA

  Sandy Ange

  Jun 26, 2026
  5.0
  I just signed a contract for Patio Enclosures to build a sunroom for me. Wais was excellent to work with. He is very knowledgeable and worked hard to design the right room for me.
• JM

  Janine McGee

  Jun 12, 2026
  1.0
  Do yourself a favor - check out their reviews on Yelp before even calling this company. Also recall that the bad reviews on Google are from Customers so dissatisfied with their experience they went out of their way to review them on Google. Whereas most, if not all, of the good reviews were likely a direct solicitation from Patio Enclosures, meaning that the number of good reviews is going to highly outweigh their bad reviews where. Check Facebook too - you'll find plenty of horror stories. I was told my porch as going to look exactly like the first picture without the pitched roof and the second picture was what I ended up with. I was told they would use actual employees for the installation and instead I got local contractors who didn't speak English and did the installation wrong and tried to ignore NC building codes. Since I asked to have the installation fixed, I have been stonewalled, ignored, accused of defamation and threatened to be sued by this company. For more than 3 months I have been trying to get resolution, and NOTHING has been done. I am not the only one. People all over the internet are sharing their frustrations and how they too have been taken advantage of. Don't do it. And if Frank Blue or Jordan contacts from the Raleigh office - hang up and block them.

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