E.R. Services

Reviews

• CM

  Christine Mullen

  2 days ago
  5.0
  Michael Bennett was exceptional in trouble shooting and finding the issue quickly!! He was courteous, professional and patient in explaining all the details. I really appreciate the expediency of getting the issue resolved since it was so hot!!! I highly recommend him and ER Services!!
• MF

  Marikka Feimster

  2 days ago
  5.0
  ER plumbing was incredible from the first call and dealing with office staff to our tech on sight. Damon from was amazing! He found the problem pipe, took pictures, explained the issues to us and let us know our options. After we talked to our insurance, because it was a broken pipe and we had an insurance claim running, Damon took care of every repair as quickly and cleanly as possible. We highly recommends ER Plumbing and Damon specifically!
• EW

  Elizabeth Wise

  6 days ago
  5.0
  ER Services are open 24-hours and also offers the option to leave a voicemail, so I was able to call them last night at 10:30 when I discovered that my kitchen sink was clogged and my garbage disposal wasn’t working. They called me back this morning at 9 AM and worked with my schedule to send a technician out this afternoon. I love that they call you to let you know when the technician is on the way and that they send you a text message with the technician’s name and a photo. Chris was wonderful. He quickly solved the issue and then stayed to answer all my questions. He also explained what I was being charged for when he gave me the bill. Overall, I’m very satisfied with the company as a whole and Chris as a technician.
• LC

  Lisa Carlin

  May 13, 2026
  5.0
  ER Services was prompt in calling back to schedule an appointment, kept me informed of when a technician would be available, and Chris showed up when expected. Chris was great to work with. He quickly determined the problem and gave me a no-nonsense, reasonable estimate for the work. They were able to do the work same day. He was easy and great to work with. Would highly recommend.
• KW

  Kate Wiese

  May 9, 2026
  1.0
  I had been a customer for several years, having my unit serviced twice per year as part of their regular maintenance package, but after a series of horrible experiences in December 2025-January 2026, I will never work with this company again. 12/12- The unit was working fine before the technician showed up for my regular maintenance check. Before he left, the technician told me that he accidentally broke my thermostat but don't worry because he installed a new one. A couple hours after he left, the unit stopped working so he had to come back out that same afternoon. He couldn't fix it and by 6:30pm, told me he had to order a part. He offered to get me heaters but given the time, I said I could get them over the weekend. 12/12- The next day (Saturday), I called to ask them to drop off the heaters that were offered. After they set them up for me, the technician tried to charge me a service fee for coming out. They eventually waived this after I called the office to explain the technician had offered them to me the day before after he was unable to fix my unit after multiple hours and multiple visits on that day. 12/15- I called the office on Monday to talk to Joe (recommended by the office team I spoke to on Saturday) about my experience and give feedback on the technician who said he broke my thermostat and then wasn't able to fix the unit that broke later that day. Joe offered to waive items that were already covered by my warranty (my unit is less than 2 years old- installed by them) and admittted he had no idea the technician broke my thermostat. He said once the part that was needed came in, they would come resolve the issue. 12/18- I was without heat for an additional 3 days before the part came in and they showed up on Thursday. They showed up at 5:40pm and when they tried to install the part, there were error codes that the technician couldn't resolve without tech support. Since they showed up so late, tech support was closed and so I had to go another day without heat. 12/19- The next day, they came in and what they thought was the issue the prior day was that the new part was faulty, but now they think it was actually another part of the unit that was broken, which meant they had to order another part. They claimed it would be in on Monday (12/22). That technician also damaged the ladder access to my unit in the attic and said he'd talk to Joe about the damage. When I expressed my frustration with how long the process was taking and how they couldn't diagnose the issue, I was told "coincidences happen" as to why the unit was broken despite multiple visits over a week. 12/22- I called the office Monday when I hadn't heard anything about the part being available. The office team said Joe was out of the office but they would connect with him and then call me back. They also said they had no notes about the technician breaking my ladder but would work with a contractor to get it fixed for me. 12/23- When I didn't receive that call back, I called back the next day and spoke to the same person I talked to the day before. She said Joe is still out of office, there is no update on the part and they wouldn't proactively put me on the schedule, even for after the holidays, until they received the part. January 2026- I did eventually get my heat repaired after the holidays, but this was after multiple visits, multiple delays in ordering parts, and several follow-ups initiated by me as opposed to the company. I also had to follow up with the office multiple times to have them connect me with their preferred contractor to replace the ladder the technician broke. Overall, I am extremely disappointed with the level of service, lack of ability to diagnose the issue, availability of necessary parts, severe delays in receiving ordered parts, and length of time to ultimately restore heat after the unit broke while they were on site for their regular maintenance on 12/12. It should not take over two weeks to resolve an issue, regardless of what it is.

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