Comfort Heating & Cooling was started out of a single car garage in 1995 by Dennis Williams. He and his brother ran the company until they sold it to the current owner, Logan Sosa, in 2008. He hit the ground running to ensure the best service he could while expanding the business. Since then, the company has grown from just Logan to 20 employees. Comfort Heating and Cooling now has a new office space on Gum Branch Rd and several vans to dispatch to customers for the fastest, best customer service possible.
Location
Certified by Comfort Heating & Cooling Service • May 17, 2026
Certified by Comfort Heating & Cooling Service • May 17, 2026
Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed
Reviews
4.9
620 reviews
5 stars
582
4 stars
16
3 stars5
2 stars2
1 star
15
GA
gayle alvis
3 days ago
5.0
Decided recently to have our vents professionally cleaned. Called Comfort Heating & Cooling to come out. From the moment he arrived until the job was completed, the technician, Robbie, was so professional and courteous. I was very impressed with how thorough he was and the care he took in moving his machinery around the house. I cant say enough good things about my experience. I would highly recommend Comfort to anyone looking to have this service done. Robbie is definitely a gem!
BB
Brian Byrd
May 7, 2026
5.0
Building a custom home came with a lot of complexity, especially when it came to the HVAC design and installation. From a centralized filtration system to integrated dehumidifiers and a fully custom-engineered setup, this was far from a standard install — and the Comfort Heating & Cooling team exceeded expectations every step of the way.
The owner, Logan Sosa, worked directly with me throughout the entire process and consistently went above & beyond to ensure everything was done right. Communication was excellent, attention to detail was top-notch, and they genuinely cared about delivering the best possible outcome for our home.
The final system performs incredibly well, and you can tell the craftsmanship and planning behind it were done with experience and pride. I highly recommend them to anyone looking for a high-quality HVAC partner, especially for large custom homes or more advanced system designs.
MP
Marie Porter
Apr 30, 2026
5.0
Technician Rob is very professional and explain everything he does to make sure I have an understanding as to what is going on with my unit. Took care of all my problems and very efficient. I like his friendliness. Great customer service. The service contact I have with them is really great.
AS
Alex Smith
Apr 28, 2026
5.0
Comfort Heating and Cooling Service quickly responded to the work order we placed and did the work in a timely manner. Definitely recommend using them
JT
Jordan Thompson
Apr 26, 2026
1.0
I had a brand new unit installed by this company and it was a terrible experience. The unit was not installed properly which led to severe water damage to my home. The insurance company that they use is a nightmare to work with. Months and months of getting the runaround and the owner of the company not communicating with us at all. I was extremely disappointed with my experience with this company. I used my warranty so many times to have them come out and service the unit because it wasn't working properly because it wasn't installed properly. On each visit, the technician would tell me another issue that occurred because of the initial installation and one employee even informed me that the lead technician on our install was fired after what he did to my house because it wasn't his first time messing up an installation so badly. This happened in the fall of 2023 and I STILL don't have all of my belongings back that were destroyed in the water damage. This is not necessarily due to anyone at Comfort but because of the contractors and insurance company that they use. Just a really negative experience all the way around.
Frequently Asked Questions About Comfort Heating & Cooling Service
What services does Comfort Heating & Cooling Service provide?
Comfort Heating & Cooling Service specializes in heating and air conditioning contracting, air quality consulting, heating equipment supply, air duct cleaning, generator service and repair, electrical work, and also operates a grill store.
Where is Comfort Heating & Cooling Service located?
Comfort Heating & Cooling Service is located at 1111 Gum Branch Road, Jacksonville, NC 28540, USA.
What are the business hours of Comfort Heating & Cooling Service?
Comfort Heating & Cooling Service is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
How can I contact Comfort Heating & Cooling Service?
You can contact Comfort Heating & Cooling Service by phone at +1 910-597-0954 or visit their website at http://ComfortHVACService.com.
Does Comfort Heating & Cooling Service have a social media presence?
Yes, Comfort Heating & Cooling Service has a Facebook page available at https://www.facebook.com/comfortheatingandcoolingnc/ for updates and contact.
What areas does Comfort Heating & Cooling Service serve?
Comfort Heating & Cooling Service serves several locations including Emerald Isle, Hubert, Jacksonville (28540 and 28546), Midway Park, Newport, Richlands, Sneads Ferry, Stella, and Peletier in North Carolina.
Are there any dining options nearby Comfort Heating & Cooling Service?
Yes, nearby dining options include Tequila Restaurant Jacksonville (Mexican cuisine), Smithfield's Chicken 'N Bar-B-Q (barbecue and fast food), and Cajun Seafood (seafood cuisine).
What nearby businesses could I visit along with Comfort Heating & Cooling Service for home services?
Nearby home service businesses include Maven Roofing for roofing services and Clearwater Pools and Spas for pool cleaning and home improvement supplies.
Are there beauty and spa options near Comfort Heating & Cooling Service?
Yes, nearby beauty and spa options include Secret Chambers Esthetics, Jennifer Smith Hair Stylist, Transformations Salon, Hair by Ashley Sermini, Hair by Abby Waters, and Hair By Haley Kassell.
What is the history of Comfort Heating & Cooling Service?
Comfort Heating & Cooling Service was started in 1995 by Dennis Williams in a single car garage. It was then sold to Logan Sosa in 2008, who expanded the business to 20 employees and relocated to a new office on Gum Branch Rd with a fleet of vans.
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