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Comfort Heating & Cooling Service

4.9
(620 reviews)

Business Details

1111 Gum Branch Road, Jacksonville, NC
28540, United States
(910) 597-0954
http://ComfortHVACService.com

About

Heating ContractorAir Conditioning ContractorAir Quality ConsultantHeating Equipment SupplierAir Duct Cleaning ServiceGenerator Service & RepairGenerator ShopGrill StoreHVAC Contractor
Comfort Heating & Cooling was started out of a single car garage in 1995 by Dennis Williams. He and his brother ran the company until they sold it to the current owner, Logan Sosa, in 2008. He hit the ground running to ensure the best service he could while expanding the business. Since then, the company has grown from just Logan to 20 employees. Comfort Heating and Cooling now has a new office space on Gum Branch Rd and several vans to dispatch to customers for the fastest, best customer service possible.

Location

Comfort Heating & Cooling Service
1111 Gum Branch Road, Jacksonville, NC
28540, United States

Hours

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

4.9
620 reviews
5 stars
582
4 stars
16
3 stars
5
2 stars
2
1 star
15
  • GA
    gayle alvis
    3 days ago
    5.0
    Decided recently to have our vents professionally cleaned. Called Comfort Heating & Cooling to come out. From the moment he arrived until the job was completed, the technician, Robbie, was so professional and courteous. I was very impressed with how thorough he was and the care he took in moving his machinery around the house. I cant say enough good things about my experience. I would highly recommend Comfort to anyone looking to have this service done. Robbie is definitely a gem!
  • BB
    Brian Byrd
    May 7, 2026
    5.0
    Building a custom home came with a lot of complexity, especially when it came to the HVAC design and installation. From a centralized filtration system to integrated dehumidifiers and a fully custom-engineered setup, this was far from a standard install — and the Comfort Heating & Cooling team exceeded expectations every step of the way. The owner, Logan Sosa, worked directly with me throughout the entire process and consistently went above & beyond to ensure everything was done right. Communication was excellent, attention to detail was top-notch, and they genuinely cared about delivering the best possible outcome for our home. The final system performs incredibly well, and you can tell the craftsmanship and planning behind it were done with experience and pride. I highly recommend them to anyone looking for a high-quality HVAC partner, especially for large custom homes or more advanced system designs.
  • MP
    Marie Porter
    Apr 30, 2026
    5.0
    Technician Rob is very professional and explain everything he does to make sure I have an understanding as to what is going on with my unit. Took care of all my problems and very efficient. I like his friendliness. Great customer service. The service contact I have with them is really great.
  • AS
    Alex Smith
    Apr 28, 2026
    5.0
    Comfort Heating and Cooling Service quickly responded to the work order we placed and did the work in a timely manner. Definitely recommend using them
  • JT
    Jordan Thompson
    Apr 26, 2026
    1.0
    I had a brand new unit installed by this company and it was a terrible experience. The unit was not installed properly which led to severe water damage to my home. The insurance company that they use is a nightmare to work with. Months and months of getting the runaround and the owner of the company not communicating with us at all. I was extremely disappointed with my experience with this company. I used my warranty so many times to have them come out and service the unit because it wasn't working properly because it wasn't installed properly. On each visit, the technician would tell me another issue that occurred because of the initial installation and one employee even informed me that the lead technician on our install was fired after what he did to my house because it wasn't his first time messing up an installation so badly. This happened in the fall of 2023 and I STILL don't have all of my belongings back that were destroyed in the water damage. This is not necessarily due to anyone at Comfort but because of the contractors and insurance company that they use. Just a really negative experience all the way around.

Frequently Asked Questions About Comfort Heating & Cooling Service

What services does Comfort Heating & Cooling Service provide?

Comfort Heating & Cooling Service specializes in heating and air conditioning contracting, air quality consulting, heating equipment supply, air duct cleaning, generator service and repair, electrical work, and also operates a grill store.

Where is Comfort Heating & Cooling Service located?

Comfort Heating & Cooling Service is located at 1111 Gum Branch Road, Jacksonville, NC 28540, USA.

Brand Certified Facts from Comfort Heating & Cooling Service

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Certified May 17, 2026Yext Knowledge Graph
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