Ideal Services Heating & Cooling

Reviews

• JG

  Jesse G

  1 day ago
  5.0
  Technician Blake from Ideal completed the annual air conditioning maintenance inspection on both of our HVAC systems and my mother-in-law's system. Blake is very knowledgeable and did a thorough inspection on all three systems. All questions answered. Thank you.
• DM

  Dietrich McMillan

  1 day ago
  5.0
  Johnathon and staff were very friendly. Called later in the evening. Loved the Confirmation follow up calls. On time, quick and very respectable. Took the time to explain everything and worked with us on payment options.
• AM

  Andrew Majercik

  5 days ago
  3.0
  Technician was friendly and worked diligently on going through the systems, it took him quite a while as he was very thorough, which is nice. I had a gas leak which I'm super glad he found, but the price to fix it was unbelievably high, too the moon. Without my discount was 792, with 680. I fixed it myself for 80 and an hour labor, and that included buying the tools. This is the 3rd time I've been extremely disappointed with the charges when something goes wrong. They do a good job, but be wary of the costs, get estimates if you can't figure it yourself.
• KM

  Karen Mattocks

  May 11, 2026
  5.0
  Ideal Heating & Air if I could give 100 stars I would . This is the best company and only company I choose for life . Customer service is top notch . Any time I have an issue they are here in less then an hour working to fix the issues . They don't leave until everything is working like it should . I can't say enough good things about this company !!! Thank you for always coming in a pinch. I greatly appreciate all you do !
• BS

  Brian S

  May 8, 2026
  1.0
  They were bought out by NearU in 2022 and are now private equity owned high price poor service company. I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. Nov 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. They denied touching the line. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be $700 in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of labor warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a “significant” coil leak. The Trane coil was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work — drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge — for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor they said had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a “hack.” He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video as proof. Based on all this, Ideal’s pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. I cannot prove what Ideal knew in August 2025 while the labor warranty was in effect, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

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