Ideal Services Heating & Cooling

Reviews

• DS

  Denise Sponseller

  1 day ago
  5.0
  Great, consistent service. I really appreciate the objective findings and discussion. Angelos is great at explaining any issues and the solutions. Highly recommend.
• MN

  Maurice Nicholas

  4 days ago
  1.0
  I hired Ideal to install two HVAC systems because they had a 4.9-star rating on Google. Unfortunately, my experience was anything but ideal. Within 24 hours of installation, the condenser fan on the second-floor system failed. Ideal refused to replace the new condenser and instead recommended repairing it. When I declined that option, I was told to contact Trane myself. I contacted Trane, and they confirmed that Ideal could replace the condenser if they chose to do so. Ideal chose not to. I then disputed the charge with my credit card company because I felt Ideal was not acting in good faith. Ideal did not respond to the credit-card investigation. As a result, I was without AC on the second floor from March until June, when the credit-card company ultimately ruled in my favor. I had to hire another HVAC company to get the system operational. I subsequently had the work inspected, and it failed inspection. Despite everything that had occurred, Ideal filed a lien against my home. Throughout this process, I found Ideal’s approach unyielding, with little willingness to accept responsibility or compromise. At one point, I was told that the inspection failure was “the house’s fault.” This was a $27,000 HVAC project, and I incurred additional expenses to get the system working and address the problems that followed. For that amount of money, I expected much better workmanship, communication, and customer service. My experience with Ideal was frustrating, costly, and disappointing. Based on what happened to me, I would not recommend this company.
• IC

  InfoPlus Consulting

  Aug 10, 2026
  5.0
  My air-conditioning was not working and the house was heating up quickly. I called ideal services and they sent Tim to the rescue. He quickly located the problem and fixed it. I also decided that a maintenance contract would be a good move and got that. I’m sending a big thank you to Tim for his outstanding service. Thank you, Tim!
• HL

  Howie Leicht

  Aug 4, 2026
  5.0
  This is an amazing company with incredible technicians (Blake came today and quickly diagnosed and repaired my condenser). I wouldn't consider using anyone else for my HVAC systems. Responsive, professional, and extremely knowledgeable - I can't say enough about how pleased I am with their service and friendliness.
• MK

  melissa koenig

  Aug 1, 2026
  5.0
  We needed a new gas water heater and expansion tank asap and Ideal Services responded immediately and installed it the next day! Great sales, installation and customer service! I would highly recommend them if yoy are in the Raleigh area.

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