Our mission here at Hoffman Mechanical Solutions, Inc. (HMS) has always been to provide our customers with the best possible service and technical people that exceeds their expectations. HMS was formally started in 2013 as a division of Hoffman & Hoffman, Inc. and became incorporated in 2016. We merged our Mr. GoodTower, Daikin VRV, and ABB service groups into one focused service group. We added several of the region’s most experienced technicians to boost our centrifugal and screw chiller capabilities. Furthermore, our highly trained technicians also work on conventional mechanical equipment, such as packaged rooftop units, pumps, boilers, etc. Today, our technicians can repair virtually every type of mechanical equipment available.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.