When you need heating, air conditioning, plumbing, or indoor air quality solutions, you need a company you can count on for knowledge, expertise, and exceptional customer service. Jackson & Sons has been proudly serving Eastern North Carolina since 1974. Our experienced technicians provide both residential and commercial services, focusing on comfort and energy efficiency. We look forward to helping you keep your home or business comfortable.
I had 2 separate appointments in the same week.
The hvac maintenance/cleaning was great.. Caleb was very professional and answered all my questions or reached out. Worth $198.
The duct cleaning appt days later went well, with a different crew.. except they did not clean 2 of my 8 vents (due to screwed in vent covers?).. and it was pricey ($1300+). It only took them about 3 hours for just under 1300 sq ft. I asked about a discount for the 2 ducts not done, but no one has gotten back to me. They did a good job otherwise, cleaned the return, 6 of 8 vents, and the outside duct. I wanted to see what the big vac pulled in when done, but they never showed me (may have forgot). $1598 for duct cleaning just seemed high, and I had called the office before the appt and talked with Nick about it; got $200 off because they were running a special. I noted others were charging $199 and $249 etc; he said those were probably not cleaning the return which is where most of the dust builds up. Google says the median for big towns such as Charlotte is $100 a vent for cleaning, did not mention the return. Anyway, I am pleased overall, the price just seemed inflated for the duct cleaning (my opinion). Also was quoted $7500 to replace just the duct work.. wow.
Jackson & Sons is a reputable company and are good at what they do, so I continue to give them my business.
SB
Stacey Brown
5 days ago
5.0
Very friendly! Very professional! Text sent that they are on the way, including photo.
A spigot issue in the process of maintenance visit. They sent their plumber to fix it. Thank you so much!
BL
Barbara Lambe
May 5, 2026
5.0
Today’s service was the second one included in the purchase of my new system. I purchased the next 2 services for the next year and feel it was a little overpriced, but mostly I do not like the requirement of having to purchase and pay in full for the following year’s service in advance in order to be included on the maintenance schedule.
CP
chris puckett
May 4, 2026
5.0
Norman came to my house to repair a toilet water valve. He came inside and diagnosed the problem I was having. He cut the main water supply off to my house and replaced the water shut-off valve with a 1/4 turn ball valve. He then installed my fill valve and turned the main water back on. Everything was perfect. I could not have asked for a more polite, professional service technician to come into my home, diagnose and fix my plumbing issues. I wish all service technicians were this kind and professional. Thanks Norman!
JK
Jordan Kayes
May 1, 2026
5.0
Logan Pittman was a wonderful, well spoken and knowledgeable technician! He came right on time, was happy to answer questions & ensured we were happy and satisfied with his work today! It’s not often you see well mannered, outgoing and professional servicemen anymore, but every single one that has arrived from Jackson and Sons has proved to be that, and much more! 10/10 service & 10/10 personnel!
Jackson & Sons offers heating, air conditioning, plumbing, and indoor air quality solutions for both residential and commercial customers.
Where is Jackson & Sons located?
Jackson & Sons is located at 2308 Indian Springs Road, Dudley, NC 28333, US.
What are the operating hours of Jackson & Sons?
Jackson & Sons operates 24 hours a day, 7 days a week, every day of the week.
How can I contact Jackson & Sons for service?
You can contact Jackson & Sons by phone at +1 252-501-3579 or email at service@jacksonandsons.com.
Does Jackson & Sons have an online booking option?
Yes, you can make reservations or book services online through their website at https://jacksonandsons.com/.
Does Jackson & Sons have a presence on social media?
Yes, Jackson & Sons is on Facebook at https://www.facebook.com/160999643944775 and on Instagram with the handle @jacksonandsons74.
What language is primarily spoken by the staff at Jackson & Sons?
The staff at Jackson & Sons primarily speaks English.
Are there any nearby stores where I can shop while visiting Jackson & Sons?
Yes, Dollar General is nearby, a discount store where you can shop for various items during your visit.
What nearby attractions can I visit before or after my appointment at Jackson & Sons?
The Young-Outlaw Ranch, a farm and amusement park offering attractions and activities, is located near Jackson & Sons and makes for a great visit.
If I’m visiting Jackson & Sons and need a place to eat, are there any nearby restaurants?
Yes, Los Olivos Hot Food and Market, a Mexican restaurant, is close to Jackson & Sons for your dining needs.
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