Jackson & Sons

Reviews

• MM

  Michele Mitchell

  4 days ago
  5.0
  I had 2 separate appointments in the same week. The hvac maintenance/cleaning was great.. Caleb was very professional and answered all my questions or reached out. Worth $198. The duct cleaning appt days later went well, with a different crew.. except they did not clean 2 of my 8 vents (due to screwed in vent covers?).. and it was pricey ($1300+). It only took them about 3 hours for just under 1300 sq ft. I asked about a discount for the 2 ducts not done, but no one has gotten back to me. They did a good job otherwise, cleaned the return, 6 of 8 vents, and the outside duct. I wanted to see what the big vac pulled in when done, but they never showed me (may have forgot). $1598 for duct cleaning just seemed high, and I had called the office before the appt and talked with Nick about it; got $200 off because they were running a special. I noted others were charging $199 and $249 etc; he said those were probably not cleaning the return which is where most of the dust builds up. Google says the median for big towns such as Charlotte is $100 a vent for cleaning, did not mention the return. Anyway, I am pleased overall, the price just seemed inflated for the duct cleaning (my opinion). Also was quoted $7500 to replace just the duct work.. wow. Jackson & Sons is a reputable company and are good at what they do, so I continue to give them my business.
• SB

  Stacey Brown

  5 days ago
  5.0
  Very friendly! Very professional! Text sent that they are on the way, including photo. A spigot issue in the process of maintenance visit. They sent their plumber to fix it. Thank you so much!
• BL

  Barbara Lambe

  May 5, 2026
  5.0
  Today’s service was the second one included in the purchase of my new system. I purchased the next 2 services for the next year and feel it was a little overpriced, but mostly I do not like the requirement of having to purchase and pay in full for the following year’s service in advance in order to be included on the maintenance schedule.
• CP

  chris puckett

  May 4, 2026
  5.0
  Norman came to my house to repair a toilet water valve. He came inside and diagnosed the problem I was having. He cut the main water supply off to my house and replaced the water shut-off valve with a 1/4 turn ball valve. He then installed my fill valve and turned the main water back on. Everything was perfect. I could not have asked for a more polite, professional service technician to come into my home, diagnose and fix my plumbing issues. I wish all service technicians were this kind and professional. Thanks Norman!
• JK

  Jordan Kayes

  May 1, 2026
  5.0
  Logan Pittman was a wonderful, well spoken and knowledgeable technician! He came right on time, was happy to answer questions & ensured we were happy and satisfied with his work today! It’s not often you see well mannered, outgoing and professional servicemen anymore, but every single one that has arrived from Jackson and Sons has proved to be that, and much more! 10/10 service & 10/10 personnel!

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