Quality Pro Services South Charlotte

Reviews

• DC

  Deborah R. Clark

  2 days ago
  5.0
  In 95° plus temperature in the middle of a move our thermostat went out. Troy managed to locate the exact thermostat needed within a day installed and cool again! Thank you, Troy!
• JT

  Judith Tracy

  3 days ago
  5.0
  Quality Pro fixed my air conditioner the same day I called.. They did an excellent and professional job. My husband and I could not believe how fast we got our air conditioning back. They were great and very reasonably priced.
• JS

  Jeffrey Shaver

  Aug 10, 2026
  5.0
  We appreciated Troy’s patient manner and how he clearly explained the issue and how it could be resolved. Excellent service. Thank You Troy.
• JJ

  Jaz

  Jul 30, 2026
  5.0
  Jeremy Sechrist is the best! Hes been to my house a few times now. He is very knowledgeable and proactive. He came out today to look at out AC unit since it was not cooling properly last night. He did a full inspection with no hesitation. He found that my fan engine might be going out & made sure to let me know that he would be adding detailed notes of service so if called for the same reason again it would be documented that it was an issue before. He also reassured me that he or the office would be sending a detailed quotation for the part needed & warranty that comes with it. I joined Quality Pro when they acquired another company that had my expectations already set high & quality pro had upheld those expectations for sure!
• JM

  Jalesa McRavion

  Jul 27, 2026
  1.0
  My husband and I used this company because they bought out the company Bowman we used in the past. They were suppose to come out Saturday on July 18th, so we drove back to our house because we had to leave the day before because it was to hot in our house. We sat and waited about 6 hrs and the technician Jeremy never showed or called to say he wasn't coming. The receptionist Shidrea was a very nice lady and she tried reaching out to him several times and couldn't get in touch with him. We had to reschedule for the nxt day. The same guy was sent out and said his dog made him break his phone yesterday. Ok we said whatever fine...he gave us a total of $200 bc the part was under warranty. It was small part and very easy to replace on the unit. The diagnostic price of $99 was still being included in that even though we were told by another lady when we first called that it would be taken off if we decided to use them to fix the part after we got it diagnosed. The technician Jeremy even told us yeah it should be taken off. So he goes to his truck to get a new price. Now somehow the diagnostic fee is not being taken off and also the price went up from the original price to $225 because of fees he couldn't explain to us. We asked to speak to a manager because none of what he was saying didn't make sense to us but we didn't get a call from the manager when we called and requested it. We ended just paying. The invoice didn't break down the fees either. We just want be using them again or recommending them to anyone. It was just a bad experience.