Home Genius Exteriors

Reviews

• CM

  Cathy Merrill

  6 days ago
  5.0
  I had my new roof installed yesterday and I'm so happy I chose Home Genius Exteriors? The arrived right on time, were courteous fast and efficient. They're clean up was excellent. I will highly recommend their services to my friends and family.
• DR

  Douglas Runyan

  Aug 25, 2026
  1.0
  In January of this year, we had siding installed by Home Genius. Right off the bat, we had warranty claims for gutter damage and installation issues. Once the claim was submitted, Home Genius seemed to forget about us. We had to make multiple calls to customer service as weeks went by without any repairs. We finally got fed up and filed a complaint with the BBB and left about 10 negative reviews across the internet. Suddenly they were at our doorstep wanting to fix the issues. Well, here we go again. In May, we had a piece of siding fall off our house. We filed a claim and waited and waited. We once again made multiple calls to the customer to get someone out to fix it. Once they showed up, I pointed out a wall with a lot of waviness that was concerning me. Upon inspection, it was discovered that the siding on this wall was not clicked together. You can literally stick your hand in the wall. It was agreed that this wall needs to be redone. While we were waiting for this repair, another piece fell off the front of our house. It took multiple calls to get this issue repaired, but I haven't been able to get them to fix the improperly installed wall. It is an exercise in patience dealing with this company; they seem perfectly content to let you languish with your repairs and make calls that get you nowhere. I suspect it’s a game, and they’re hoping you will tire of the game and give up. I’m not giving up; I want what I paid for.
• SB

  Scott Blackburn

  Aug 12, 2026
  5.0
  Home Genius Exteriors just completed a gutter/downspout job at my father's house. Very impressed with the people that we dealt with with this company- in particular, Brian who was our project manager and Antonio who did most of the labor on the project. We love people who are willing to listen as Brian did and work as hard as Antonio did. The project was priced higher than we would like, but we would absolutely work with Brian again.
• HS

  Helena Spikes

  Aug 12, 2026
  1.0
  1/2 Star – Completely unresponsive and a total waste of time! I reached out to Home Genius to help with a siding replacement project. At first, they seemed professional, a representative came out, spent over an hour and a half assessing the house, took photos, and even went into the attic for what felt like a very thorough evaluation. He promised an estimate within a few days. Fast forward over two weeks: absolute radio silence. No estimate, no updates, nothing. The only communication I received was an automated text asking why I decided not to go with their services (which was complete news to me!). When I replied that I was still waiting for my quote, they just told me to call their 800 number. I called multiple times and sent several emails. No one answered, and no one ever got back to me. At this point, I seriously question the legitimacy of this company and their operations. It doesn't matter what the estimate would have been.I will never use their services, and I strongly encourage others to steer clear. Take a look at their reputation across social media regarding their communication, workmanship, and treatment of customers and contractors; save yourself the headache and go with a company that actually respects your time. 8/13 I'm calling the correct number and to imply that I'm in the wrong is exactly the problem. Own the issue here. I have text Julie with no help, emailed and called the contacts you have provided and still have heard nothing back. I understand being "human" but how about trying to be a decent one. I stand by this review and would give zero stars of I were able.
• RN

  Rod Nowlin

  Aug 6, 2026
  1.0
  We hired Home Genius to replace our siding and windows. While the quality of the finished work was ok, the overall experience getting to that point was extremely frustrating. Our project began the week of June 8. We were initially told the siding would take about a week to complete and that the windows would be installed in one day once they arrived. Unfortunately, that timeline was never met. Shortly after the siding project started, we were told the crew had run out of materials. From there, the project was delayed multiple times. The windows arrived, and I took time off work for the scheduled installation and then received a call the night before saying the crew wouldn’t be coming. We were given several new installation dates, but each one came and went without anyone showing up. Throughout the process, communication was disappointing. We often had to repeatedly call for updates, many calls went unanswered or to voicemail, and we were frequently given conflicting information. It felt like we had to chase someone down just to find out what was happening with our own project. Due to the conflicting information given, they agreed to put siding at the top of the front porch, however they did not. I have holes in the walls in the inside of my home where they put the nails in the siding, when I brought this to their attention, they said there was nothing they could do about it, that that was a common issue. Before I agreed to go with this company I was told they had insurance for any issues they caused but was then told the holes in the walls were something they would not fix. In the end, Home Genius did complete the siding and window installation almost 2 months later. However, the weeks of delays, missed commitments, lack of communication, and the inconvenience of having an unfinished home made what should have been an exciting home improvement project far more stressful than it needed to be. I would not recommend this company to do any siding or window work based on my experience. Update to previous review I came home this morning to my siding falling off of my home. I have reached out to several people including the project manager, the sales rep, the project managers manager and the 800 number to let them know. I am highly disappointed, it has not been 30 days since the project was complete, and my siding is coming down.

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