We are located in downtown Black Mountain, NC, and occupy three historic buildings dating from the 1920s (one used to be the 5-and-10 and one used to be the drug store). We are still a working hardware store, with all the products and services you would expect from a top-of-the-line hardware chain. In addition, however, we carry a number of hard-to-find items not just in hardware and tools, but also in housewares, toys, and outdoor living. Come in and see for yourself what an old timey hardware store looks, smells and feels like.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.