Premier Systems

Reviews

• SG

  Sara Garrigus

  3 days ago
  5.0
  So incredibly grateful to Michelle and her team (Tyler and Kyle) for providing peace of mind for my family and I. They squeezed me in same day to inspect my heat exchanger and test for a potential carbon monoxide leak, at no cost to me, mind you! Tyler was clear and concise in his explanation and happily answered any questions I had. I would 100% recommend their services to anyone
• LH

  leslie hilliard

  4 days ago
  3.0
  Luke came within the time window and completed the maintenance with the crawl space and garage door secured. I did not see him leave because I was on another call.
• KW

  Karen Wallis

  5 days ago
  5.0
  Luke was awesome! He was knowledgeable and efficient. He was sure to answer all of my questions, very kind and cleaned up after he was finished.
• LB

  Lisa Burk

  Sep 30, 2026
  5.0
  Luke was amazing. Very thorough and he explained everything in detail so I knew what was going on. Very happy with this company so far!
• TC

  Ted Coté

  Sep 29, 2026
  2.0
  I’ve used Premier Systems extensively in the past, including having them install HVAC systems at four of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier’s credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I’m disappointed by that decision given the amount of business I’ve previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost—and be given the opportunity to approve it—before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.