Your Friends at Lorenz have been keeping Springfield homes comfortable since 1978. We're family-owned, third-generation, and our licensed technicians are trained tradesmen — not salesmen. We give honest recommendations based on what's best for your home, not our bottom line. That's why we've earned 351+ five-star Google reviews. We're a Trane Comfort Specialist, Mitsubishi Electric Diamond Contractor Elite dealer, and Generac Authorized Dealer. Services include AC and furnace installation and repair, plumbing, sewer and drain cleaning, water heaters, whole-home generators, water treatment, and Performance Maintenance Agreements. Free estimates, 0% financing up to 36 months, and a satisfaction guarantee on every job.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.