Lumber Liquidators

Reviews

• DB

  David Barrera

  Sep 25, 2026
  5.0
  Good customer service with John and his team member
• JG

  Jessica Guay

  Sep 21, 2023
  5.0
  Love this store! The customer service is amazing. The employees are knowledgeable and very helpful.
• CS

  Colleen Swan

  Jul 9, 2023
  1.0
  Update 09/22/2023- finally this week after having the product needed for the installation delivered 2 months ago sitting in our garage waiting for installers to come back out, remove the defective flooring, put down leveling compound (what should have been done to start with), make sure the concrete was level before putting down the waterproof barrier and flooring. It took 2 days to complete and yes this team did a great job. The nightmare we went through to get LL Flooring to do something was the issue so I cannot in all good conscience recommend this company for flooring installation. Corporate office is unresponsive to our emails and phone calls. If we had not been persistent we would have been screwed. You must stay on them and not let up or they will keep putting you off. Oh the store employees are nice and helpful. The problem begins after purchasing "professional" installation services from LL Flooring. We purchased the amount of flooring, underlayment and glue that was recommended by the rep who came out to measure and check the concrete floor that the new flooring would be installed over. The flooring looks beautiful and had I believe 20 different patterns so when laid properly it would look like real wood flooring. The brand is DuraVana LVP. We picked up the product, brought it home and placed it downstairs ready for the installers. All furniture had been moved. The installer and his wife arrived that LL Flooring had contracted to install our flooring. My husband noticed right at the start that the installer was repeating patterns and brought it to his attention. Thankfully he saw it before the installer got very far. The other thing the installer was using was a hammer to beat the planks together. The instructions on the LL Flooring site and on the box of product states not to use a hammer. It is a floating floor that clicks together. After the flooring installation was completed, my husband and I walked downstairs to look at it. First thing we notice was popping and cracking as we walked across it. My husband called the store and was told to give it 2 to 3 weeks to settle down. That would make it around the first of March. Still no improvement- still cracking and popping when walking on it. The store sent us to customer service and we were assigned to Brandon Clark. He had the original installing company come back out to check and he agreed that leveling compound should have been used in certain areas. But still no resolution and response from Brandon. We have been emailing and calling for months trying to get a resolution. The manager gave us the name of another person at the corporate office to contact. That was a week and a half ago when he promised to call us by the end of the day or early in the week. William Mosely still has not contacted us. More of the same runaround. We contacted an independent installer to get a second opinion. He said the reason for the popping and cracking was due to the installer not using leveling compound where needed. We had one more installer come out and gave us the same opinion. Based on this and even the instructions on the LL Flooring website we believe this is an issue for LL Flooring to resolve. We can't have the floor popping and cracking every time someone walks across it. How long before the planks actually break and split? Then we will have another issue. LL Flooring will not respond to the Better Business Bureau complaint we filed. I guess next step is taking them to court. What choice do we have? I do not recommend using LL Flooring. Once you have bought the product and services you are screwed if you have an issue. The do not honor their warranty.
• MD

  Meg Steen FineLine Design

  Jun 22, 2015
  1.0
  I bought 14 boxes of Tranquility 3mm Rustic Reclaimed Oak Click Resilient Vinyl, site unseen I must add, because they didn't have a sample available for me to look at. Worst flooring product I've ever worked with. I guess it's true you get what you pay for. This is a thin, brittle, hard to assemble product. The first box I opened was completely damaged on the corners which made it impossible to use for anything else cut ins. I struggled for 2 days trying to assemble this product. I read the paper instructions, watched you-tube videos, even called the Lees Summit, MO store looking for advice, help, suggestions. Got nothing. They suggested I call their installer. He told me it's an awful product and wished they would stop carrying it. He said he gets tons of call backs for it breaking on the corners and coming apart at the seams. He suggested that I use a bead of wood glue on every single piece to fortify the "easy snap together system". Well, that's fun to learn once you've already laid half your basement floors. I already have huge splits in the seams in high traffic areas like my hallway. To top it all off, the sales guy over calculated the amount of material I needed and now they won't let me return my extra underlayment because it's past 30 days of purchase. I have tons of extras product as well but am keeping that for all the extra repairs I'm anticipating.

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