Best Buy Flooring

Reviews

• SS

  Susie

  Mar 26, 2026
  1.0
  I was referred to this company by my realtor, who said she had a wonderful experience with them over the years. Unfortunately, that was not the case for us. At the store, the sales approach felt very pushy, especially when it came to putting down a payment to ensure the carpet would be in stock for installation.  This did not give me warm and fuzzies. In hindsight, this gave me some hesitation, and I wish I had trusted that instinct.  I chose to move forward in part because I wanted to support a local business rather than a big box store. When it came time to schedule, we set an installation date about a week or so in advance. The day before, they canceled. While that wasn’t a huge issue on its own, communication quickly became a problem. After several days of not hearing from them, they called day of asking if they could “squeeze me in.” That didn’t work for my schedule as I had other obligations, but we agreed on the following day instead. I was told the installers would arrive between 8:00 and 9:00 a.m., but then received a call the day of, saying it would be closer to 10:15. They didn’t arrive until after 10:30—and at that point, it was just material drop off and not the installers. I then waited over two hours before the crew finally arrived after noon. A couple of workers showed up first, with more arriving later, which made the whole process feel very unorganized. To bring in the larger rolls of carpet, they had to go through the back door, which required passing my car. During this process, the carpet scratched both the hood and the side of my vehicle. When I raised this concern, they spent nearly an hour attempting to buff out the damage—something that should not have occurred in the first place. Cleanup was also disappointing. They had to borrow a broom to sweep up carpet fibers, and I had to ask them to come back and clean additional debris left in adjacent rooms that weren’t even being carpeted. In the end, the carpet was installed well and we are happy with how it looks. However, the overall experience was very frustrating and poorly managed. What should have been a straightforward, low-stress project became unnecessarily stressful. To make matters worse, the carpet installed was not even the one I originally selected—I know this because I still have the sample I chose. Based on this experience, I would not recommend using this company.
• SM

  Sarah Maske

  Mar 13, 2026
  1.0
  AVOID!! Bought nearly 20k of LVP for my house and within a month it was buckling and peeling up. I got the flooring recommended by the sales team. I called and was given a half-assed excuse about old houses having moisture issues. It took 4 years to have the funds to replace their shoddy work and the new installer couldn't believe all the corners BB cut. As a young woman and new homeowner I felt completely taken advantage of.
• PT

  Phil Townsend

  Dec 23, 2025
  1.0
  I had 80 percent of my house installed luxury vinyl flooring. gaps in every room. Had to remove the kitchen flooring due to defects. Called the company and they said its out of warranty and nothing they could do to correct the mistake. I would not reccomend this company for their contractors may not be skilled.
• PP

  Phil

  Dec 23, 2025
  1.0
  Had luxury vinyl flooring installed about 4 years ago in 80 percent of my house. Gaps all over the place . had to rip out my kitchen floor which will be replaced with ceramic tile. I will not recommend this company to anyone. Buyer beware they hire inexperienced contractors.
• JA

  Jim Ashby

  Sep 14, 2025
  5.0
  We usually see Lou but anyone can help you. Best prices, installers very good.

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