Our 17 year HVAC system was living on borrowed time for the last couple of years, it finally started acting up this summer. Our usual HVAC guy diagnosed the issue and a repair, but we decided to get a second opinion. Very happy we called Hoock’s Heating & Cooling.
From the beginning, Hoock’s took great care of us. Aaron was friendly, knowledgeable, and confirmed what the previous technician had found. After speaking with Russ, the owner, it was clear they weren’t just trying to sell us a new system and were willing to repair our existing unit if that’s what we wanted, but my wife and I had known for a while that replacing it was the best long-term investment. Russ was a huge reason we felt confident choosing Hoock’s, he took the time to answer every question, explain our options, and never once made us feel pressured.
The entire team was outstanding. Rick and Riley did an incredible job with the installation, were respectful of our home, meticulous with their work, and left everything spotless. When I noticed a humming coming from the return vents, they didn’t brush it off as “normal” they took the concern seriously, investigated it, and found a solution. Megan in the office was also wonderful, always helpful, knowledgeable, and great at keeping everything organized with scheduling and payments.
From start to finish, Hoock’s exceeded our expectations. Every person we interacted with was professional, honest, and genuinely cared about doing things the right way. Replacing an HVAC system is a major investment, but we have complete peace of mind knowing we chose a company with integrity and great customer service. Hoock’s has earned customers for life, and we couldn’t recommend them enough!