Patriot Heating, Cooling and Air Quality

Reviews

• SL

  Stephanie Lawrence

  Jul 24, 2026
  1.0
  Unprofessional! Me and my husband put our entire trust in this company to install a whole new system. Inside and out. I have reached out multiple times to get them to fix my lines from freezing. They have repeatedly told Me that my duct work was the issue and quoted me at 20,000! I have contacted 2 other hvac companies and have been told that the job was done poorly and my ductwork is not the issue. They also advised me to contact the owner Craig Dunton to see if he will make this right. I have reached out for two weeks now and I am getting the run around. They will not answer my calls and My only communication is through a text with Nick. I also want to throw out there that the company vehicle backed up and hit my mailbox. I never received a phone call to apologize or even an offer to fix it. Another thing. When I asked the installers to leave the old equipment they did just that but stole my copper! They also want to charge you 99$ to fix nothing. I was also overcharged for the little work they did and was sold an oversized equipment for the house. They tried to double charge me on the thermostat and used metal on the charge line which is copper! The foundation that the outside unit is sitting on is already crumbling. They used new taping over the existing and old tape and it is leaking! My one appointment I made with them was forgotten about and has resulted in the company to be late and it affected my work life. I am an unhappy and fed up customer and had hoped for better results.
• CC

  cindy crawford

  Jul 21, 2026
  5.0
  Mason was so professional and friendly. And Everytime i called and talked to Nick he was so helpful and friendly. They we’re all fast and so helpful. Thank you everyone!
• RF

  Ryan Froehlich

  Jul 20, 2026
  5.0
  Kevin and the team at Patriot are amazing! They serviced our system last year and provided a solution that saved us a ton of money compared to what we were going to spend. Their customer service and communication is the best I’ve ever seen. You can tell why the company has been in business for so many years and thriving. They have a culture that is top-notch, pleasant, knowledgeable, with a no pressure approach, but educate you on your system and options. I highly recommend Patriot!
• JS

  Just Sayin'

  Jul 14, 2026
  1.0
  I placed an upgrade estimate request through Ameren. They took an entire week to respond to the request. After appologising all over himself, their estimater finally came out. Then a week after he was here, I still do not have an estimate. So, I am two weeks TOTALLY UNIMPRESSED at this point! I believe in giving a business a second chance. I know how things can happen. But when you totally drop the ball TWICE IN A ROW? Sorry, but if this is how they try to impress a potential new customer, I sure don't want to deal with the nightmares involved in a contract with them! Update: I finally did get the estimate which was DOUBLE the estimates that I have received from other contrators. The sales rep called me and tried to claim that Ameren provided them with the incorrect email address for me. That is a total LIE because I had received a previous email from their office/mailing service BEFORE the estimator came to my house. So not only did they drop the ball twice, the estimator tried to lie his way out if it, instead of taking responsibility for HIS mistake! So what I got was 2 screw ups, a liar, and an estimate to replace an air conditioning unit that costs 100% more than 3 other contractors.
• KC

  Katie Clarke

  Jul 9, 2026
  5.0
  Call Patriot for your desperate cooling needs without hesitation! They are without a doubt willing to work with you. AC completely broke down, no warning. Called Patriot without any referral, just a local search. Scheduled a diagnostic with the online app for early afternoon, same day. The service tech, Eric, was prompt, knowledgeable, and thorough. I needed a completely new unit (of course)! Can’t possibly afford that on a hot summer day. That’s when Nick, the financial advisor from Patriot, jumped in. He went through every option he could think of. He tried the regular financing available but my credit wouldn’t cooperate. Nick, the man with a plan, found a financial alternative that saved me money, time, and got me the best proposal available. They were patient while I found a way to afford a major investment, yet stayed with me for the duration to bring the whole thing together. Nick’s supervisor even helped by approving a slight discount to bring it under my needed cost range. He worked with me after hours while with his family (greatly appreciated!) After, compiling a workable agreed upon plan, Nick hurriedly scheduled technicians to come install it as soon as possible without hesitation. He also offered to personally deliver some cooling units to keep me comfortable in the meantime. I couldn’t be happier with Patriot at this time. If I ever need to recommend them or need servicing again, they will be the first company I call in Fenton. Follow-up: installation couldn’t have gone any smoother! Aaron brought Seth with him first thing at 8:30 Monday. They cleaned out the existing units and Steve joined them by 9:30. I was comfortable and confident enough with them to leave them in my home for 3-4 hours as they treated the space as their own. The guys were friendly and respectful. At about 3:30 they finished and Aaron explained the thermostat to me, showed me the ease of filter replacement, and discussed care of the outdoor unit. He was so kind with my silly small talk. Aaron told me that cleaned up the flooring under the unit and made sure there were no small spaces for critters to get in. In the end, we made a credit card payment that day and Nick worked with us the next day to refund it and allow a check for the cash or check discount. Everything about Patriot is supportive, compassionate, and generous. I forgot I was dealing with a business and felt like I was part of a big family. Looking forward to my repeat 6 month service for the next 3 years!