E&M Plumbing Co, Inc

Reviews

• BL

  Brian Legate

  Jun 18, 2026
  5.0
  Five stars for E&M Plumbing Co, Inc! They saved us over a thousand dollars by tracking down a replacement part for our old shower faucet—something another plumber couldn't even manage to find. Incredibly, they didn't even charge us for the initial diagnosis visit, only for the return trip once the part arrived. Their office manager, Danielle, provides outstanding customer service and kept us updated throughout the process. Plus, their mobile payment processing made settling up quick and completely hassle-free. Honest, resourceful, and professional—I highly recommend them!
• MG

  Mickie Gallagher

  Jun 3, 2026
  5.0
  This was not my first time using E&M plumbing and it won’t be the last. I’m happy to say I have a plumber I can count on to do the jobs we can’t do ourselves. I look forward to seeing Brett every time because I’m confident in his work and he’s nice and patient with my many questions. Definitely recommend!
• AT

  Andrew Tveitnes

  May 20, 2026
  5.0
  Finally found ourselves a go-to for plumbing! They got us booked right away and even gave us a very reasonable estimate over the phone when scheduling. Chris was punctual, polite, and completed the work in no time. He actually helped me with another minor issue while he was there and included it in the original estimate. We love supporting local and this company makes it easy to do so. It is such a relief to have found a reliable plumber after trying a few other companies in West County.
• ML

  milt loft

  Mar 17, 2026
  5.0
  Great company! Great ownership! Had quite a bit of work done by these guys! Brett ran the job and he is excellent! Knowledgeable, professional helpful, friendly and punctual. E&M covers all plumbing needs: Water Heaters, Faucets, Fixtures, Pumps, Piping, etc. They can install new products or service what you have. They are especially great with water filtration and water softeners. I would rate them better than 5 stars, if it were possible!
• MW

  Matt Willenbrink

  Mar 9, 2026
  1.0
  I strongly recommend avoiding this company. We initially hired them to repair a plumbing leak. The repair was not done correctly, and the joint continued to leak. Although they stated their work was covered by a one-year warranty, when we called them back they simply attempted to smear additional PVC glue around the existing joint, which is not a proper repair and obviously did not solve the problem. After contacting them again, they returned and said a more extensive repair was required. At approximately 8:45 AM we were told the additional work would cost $200, which we approved. By the time they left around 3:30 PM, we were presented with a bill that was $700 more than the amount we approved, along with another hole cut into a different wall. They also performed work on our upstairs toilet that we never authorized. Unfortunately I had to leave partway through the day, but my girlfriend was home the entire time. Before I left after lunch, they told us everything was going well and that they were almost finished. At no point during the day did they contact us to approve additional work or inform us that the cost had increased dramatically. At best, this reflects a complete lack of transparency. At worst, it feels intentionally misleading and the stereotypical taking advantage of a woman. We were quoted one price in the morning, reassured midday that the job was nearly complete, and then presented with a significantly higher bill and additional work that was never discussed or approved. It was also troubling that these decisions were made without making any effort whatsoever to communicate the changes or obtain approval before proceeding. Between the failed initial repair, the improper "warranty fix," the lack of transparency, and the unauthorized work and charges, the experience was both costly and infuriating. I strongly encourage others to look for a plumbing company that operates with greater honesty and professionalism.

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