Dan's Fan City

Reviews

• VR

  Vicki Reynolds

  Jul 4, 2026
  5.0
  I purchased 2 Starfire fans online. Had an issue with ghost lighting with one of them. Online customer service could not help to my satisfaction. I went to the Ellisville, MO. and spoke to Kevin about my issue. After a couple of weeks, Kevin came to my home twice and could not solve the ghost lighting issue (even after installing a new Starfire that had the same issue). He suggested the Tuscany model. I did and he came back, took the Starfire down and installed the Tuscany. Exceptional customer service. Thank you Kevin!!!!!!
• JG

  Jason Grellner

  Apr 23, 2026
  5.0
  We had two14 year old fans that were not working as designed in our family room. Called the store and had a certified electrician in our home a few days later. After a complete review of both units they were found to be unrepairable. We were invited to the store, treated like friends and picked out new units with great warranty on each. A week later same great electrician was back and installed the fans and used our old light kits so we had the same look in the room. He even took the time to rewire our wall switch and outlet which were not functioning before his visit. It is always best to have a trained professional do even the ‘easy’ tasks when you want it done right.
• BK

  Bryan Kramer

  Apr 6, 2026
  1.0
  Use an Electrician not this place!! Charged $475 to replace a ceiling fan. What a ripoff. Hire an Electrician, it will be $200 or less. I guess the new owner has never been in this industry before. He did not even understand how my light switches worked. I had one for the fan and a three-way for the light switch. I said what do I do now that I have light switches that don’t do anything? He’s gonna tell me like I was crazy. I said I don’t want light switches on my walls if they don’t work He replied well what else would you put there? I said a Blank plate and that I have to hire an electrician now. He also clearly doesn’t know his Products because he told me he does not work with Alexa, but it does. Also, I asked if I could have two remotes and he said no and I clearly saw online that I can.
• JA

  Jesus Did It All

  Mar 3, 2015
  2.0
  The sales guy there was very bizarre - he kept putting me down, then disguising it by saying he was only joking. It was very strange - I felt like I was back in junior high school. Skip this place and go to a store that behaves more professionally.