Edelen Door & Window

Reviews

• JY

  Jeff Young

  Jun 27, 2024
  5.0
  I just want to say that this is a great garage door company to work with. I had an issue with my garage door openers, and they sent someone out the next day to fix it! The whole staff was great! Great professional service! I highly recommend this company!
• SS

  Sandy Schumacher

  Oct 20, 2022
  1.0
  I would NOT recommend this company. They came out took my work station for my door. Said they were putting in a temporary button (not one with date, time temp) like what I had . Then after weeks of nothing when I contacted them they said they couldn't find a replacement so that was that. Now the button they put in which was a used piece in the guys car no longer works but since it's been over 30 day(60) I'm out of luck. Total waste of money. I'll never use or recommend this company..
• JB

  Jason Bange

  Oct 6, 2020
  1.0
  I had heard good things about this company, a friend had a door break and they were there the next day and repaired it quickly. I called to get a quote for new windows and a garage door, took them 2 weeks to get out for the quote, that didn't bother me as I was in no big hurry. John was great when he got here, talked through everything, broke down the bid between windows and garage door and gave me different options, answered my questions etc. I told him I wasn't in a hurry and had a few more companies to talk to, he said no problem just to call him when I was ready and that they were looking at a 8 week backlog for windows but a week to two for garage doors. I called John back a month later to tell him I wanted to get on the books for the garage door and windows. His phone has no voicemail setup, called 3 times that day, no answer. Sent him an email and waited 3 days, no reply. Tried another round of calls and email, still nothing. Tried his phone again the following week and he answered, he didn't remember me but it had been a month but once I started talking to him he remembered. He told me he would be back in the office in 3-4 hours and would respond to my email with my questions and add-ons and then would be in contact to get a deposit. I never got a response, I emailed him and called him multiple times after that with no reply, its now been 5 weeks without a word. I ended up calling Delta Door 2 weeks ago who responded immediately and got my door on order and it is now installed and Sun Windows is going to do my windows later this fall. Not sure how they stay in business when the sales guy doesn't call people back.
• MI

  Maureen Intagliata

  Nov 15, 2019
  5.0
  Our new windows were installed in August 2019 by Edelen and we could not be more thrilled with the outcome. After a grueling over 2 hour consultation with another company, salesman John came out to our home and made the whole process much less overwhelming. He was knowledgeable and helpful with choosing the type of window (double hung, casement, etc) for each room in our home. The installers, father and son, were fantastic. Very efficient, courteous And tidy. They cleaned all 21 windows! After this recent cold snap, we can already tell we made the right choice. Thank you Edelen for helping to make this large investment in our home a most wonderful experience.