Polestar Plumbing, Heating & Air Conditioning

Reviews

• RS

  Robert Sherman

  Jan 20, 2025
  5.0
  I needed a new thermostat, mine was one of those complicated ones with 9+ wires and a heat pump, it was 12 years old and started to not work. It was a basic one and I wanted a new Wi-Fi programmable one! Tania Sunday reached out to me both text and a phone call after hours the same day I submitted a quote. Tania was extremely helpful in making sure she understood my problem and wanted to make sure I got the right one! She confirmed with the technicians after I sent a picture of my furnace and air conditioner, recommended a couple to chose from and options to buy them!!. She made me feel very confident I was going to get the right one and it took a ton of pressure off me!! Scheduling happen to call the same day I received the new thermostat from FedEx and was able to schedule it within 2 business days! Installer Caleb Huff showed up to install it on time! Caleb was very knowledgeable and professional. He even took extra care in double checking all the wiring both on the furnace and outside on the air conditioner. Took him no time to power up the new thermostat, program it and show me how to work it!!! I happen to mention my humidifier was not working when programming the unit because it asked about a humidifier and he mentioned he would check it out really quick. Low and behold he fixed it, was something pretty simple but the fact he took time and offered to look and at least let me know what he thinks it might be is simply ABOVE AND BEYOND!!!! I will absolutely call Polestar for all my heating and cooling needs in the future!!!! THANK YOU for making my day!!!!!
• MY

  Mai Yang

  Dec 30, 2024
  5.0
  Jason provided excellent service on my HVAC system, successfully diagnosing and fixing the issue on the same day he arrived. His promptness and expertise ensured that my system was operational again without delay, and I appreciated his thorough approach to the repair.
• AW

  Andrew Waldron

  Nov 11, 2023
  5.0
  Polestar plumbing did an amazing job! They were courteous, on time, and a very good value overall! I would highly recommend them to anyone!