Cities 1 Plumbing, Heating & Air Conditioning

Reviews

• FE

  from e

  Jul 14, 2026
  1.0
  Hi! In the process of creating an access panel, the plumber caused extensive damage to the surrounding drywall. This wasn't simply a clean opening that could be patched after the plumbing repair was completed. The drywall around the access panel was broken and compromised to the point that it can no longer support a straightforward patch. I live in a condo and was informed that if there were surrounding imperfections, I was responsible for them but didn't realize the damage would be this extensive. Instead of a simple repair, I'll now have to cut out a much larger section of drywall and replace it because the remaining drywall around the opening has been destroyed. What should have been a minor patch has turned into a much more involved project. I'm generally willing to tackle small home repairs myself, but this is beyond what I'm comfortable learning from a YouTube video. I'll most likely have to hire a drywall professional to correct the damage, adding unexpected time and expense that could have been avoided with more careful workmanship or a different plumbing company. Additionally, silicone caulk was applied unevenly and in excessive amounts around much of the access panel. The heavy, inconsistent bead prevents the access panel from sitting flush with the wall, resulting in an unprofessional appearance and creating additional work to remove the excess caulk before the area can be repaired properly. On the other hand, as far as I can tell, the plumbing works.
• KW

  Katie Wilhoit

  Jul 2, 2026
  5.0
  I have used Cities 1 Plumbing for years. They are knowledgeable, responsive, and quick with service. They always go above and beyond, and I highly recommend them.
• SW

  Sarah Worzala

  Jun 17, 2026
  5.0
  We had an emergency gas leak that needed to be resolved immediately. Cities1 was responsive, fixed the issue quickly, and was cost-effective — and they didn’t do more work than was necessary, which is often my concern when a repair is outside my wheelhouse. I would confidently recommend their team!
• SN

  Steve Norton

  Jun 16, 2026
  5.0
  I've worked with Cities 1 on multiple projects over the years, both personally and professionally, and they've become my go-to contractor for HVAC and plumbing work. Most recently, I've used them for a project at my home, a separate project at my office, and an emergency gas leak repair at a client's property. In every situation, their team was responsive, professional, and knowledgeable. The gas leak issue was especially time-sensitive, and Cities 1 responded quickly, communicated clearly throughout the process, and got the problem resolved safely and efficiently. As a real estate broker, I regularly need reliable contractors I can confidently recommend to clients. Cities 1 has consistently earned that trust. Their technicians show up when they say they will, explain issues in a way that makes sense, provide fair recommendations, and deliver quality work. If you're looking for a dependable HVAC and plumbing company in the Twin Cities, I highly recommend Cities 1. They've become my first call for both routine projects and unexpected emergencies.

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