Groundworks Foundation Repair Rochester

Reviews

• TT

  tux

  Sep 23, 2026
  1.0
  I have been dealing with this company for over a year. I got a new mortgage to get the work done. I needed my basement walls fixed and the basement waterproofing. The salesman made me feel very secure and safe with their warranty and what they were going to do. The nightmare began when the first crew came here and botched the entire job within a month. I had water in my basement. let alone they hit my water line in the front. They had made me get a company to fix it in my name... and then I needed a a plumbing company to fix my plumbing lines after that.... Almost $4,000 for the water main being broke and in my name. So I have two bills in my name 6 months late. They say that they're going to pay them but it's been 6 months. They will not pay them until they are paid. But why would I pay them if the job is not done? It is not done correctly. It is not done right. It is not lasted more than 3 months without leaks. They came back. They redid the whole entire job and it still is leaking this company I would not recommend to my worst enemy. The GM TOLD ME JUST YESTERDAY THAT IF THE JOB IS MOT FULLY PAID FOR There WARRANTY IS NOT ACTIVE. I got my first invoice from them a week ago. They are only out to quick do a job with no care for quality work. Also They're terrible with communication and all they're looking for is their dollar after the job is done. I would recommend anybody to find any other company than this company to do business with cuz this company is too big headed because they're two of a big company to care about customer service which they are lacking completely. They are coming back to try to fix it a 3rd time as my local companies that helped in a emergency situation wait to get paid for helping there mistakes. Please listen and do not use this company. They are terrible with communication and quality work.
• CF

  Courtney Furrer

  Sep 16, 2026
  1.0
  I am incredibly disappointed with my experience with Groundworks. Initially, the sales representative was very professional and promised a seamless, high-quality repair for my foundation issues. However, once the contract was signed, the entire experience went downhill.The communication from their office. When the crew finally arrived, they seemed rushed and left a massive mess in my bacemet. To make matters worse, the original issue—water seeping into my basement—returned during the very next heavy rain.Trying to get them back out to honor their warranty has been a nightmare. Customer service keeps passing me around, promises call-backs that never happen, and seems completely uninterested in fixing their mistakes. I paid a premium price expecting expert service, but instead, I am left with the same problem and a ruined yard. I would not recommend Groundworks to anyone looking for reliable home repairs.
• ED

  Erin Dingrando

  Jul 28, 2026
  5.0
  Our tech Ricky Oufekerk just came out for our one year inspection. He was very thorough and informative. Would certainly recommend!
• MS

  Ms Wendy J Seitz

  Jul 9, 2026
  1.0
  I recently scheduled anchors to be installed in our 120 year old farm house. I was advised by Charley the best solution was anchoring our crumbling brick wall. I was hesitant, but trusted his advise. Last night, we had water pouring into our basement walls. Most of our brick is missing. We ran buckets outside for hours. A different professional advised anchoring a bowing wall with bricks missing is NOT a good idea. The new professional will install a sump pump for much less than Groundworks quoted (we were quoted $11,000) as well as fix the problem (the bowing wall) by jacking up the home, escavating, replacing bricks, mortoring, and perhaps replacing the entire wall. Due to recent flooding and the new professional opinion, we explained to Grounworks anchors will no longer help. They refuse to give our $2,500 deposit back. It has been 9 days since we signed the contract. Our loss. I am glad we didn't go through with the entire process. They couldn't tell me what happens if their anchors failed - only that they "gaurantee they wouldn't". They couldn't point to a place in the contract that gaurantees what they were saying. All we can do as new homeowners is learn what companies we can trust, and which ones we can't.
• SB

  Susan Burns

  Jul 2, 2026
  5.0
  Awesome conversation with Robert Palmer about solutions for our basement water intrusion. Definitely would recommend to others!