Kate-Lo Tile & Stone Order Desk & Warehouse

Reviews

• EL

  Eric Lustrich

  Feb 19, 2026
  5.0
  We LOVED the tile that we got from Kate-Lo, would highly recommend them to anyone. Their entire staff was very helpful as well.
• NN

  Nick

  Mar 1, 2023
  5.0
  Wrapped up a big 3 bathroom remodel with tile provided by Kate Lo. Karen my sales rep of 5 years did a wonderful job of making sure my order was on point. She responded back quickly. She definitely is my go to for all my tile needs!!
• MI

  Melanie Isabell

  Dec 15, 2019
  4.0
  My boyfriend and I just bought a house and with that, came a whole slew of hidden problems that were not caught until after the purchase. Our largest one being the master bathroom, to the tune of $27,000. Now our bathroom is not overly large, so the damage caused by the leaking was wide spread and we were not prepared to have this huge expense right after buying this house. That is where Kate-lo came in. I had a friend that recommended them based on fair prices and having a great experience with Mike. My boyfriend and I went over to look at tile and waited patiently while Mike was helping another couple with some tile choices. We spoke a little with a woman named Karen, she seemed nice enough but not very knowledgeable. As Mike was finishing up, he asked Karen if she could order a sample tile for the couple and that was when her whole demeanor changed. She got very snappy and very loudly exclaimed "yes, I'd love to even though I already shut my computer down and I'm supposed to be clocking out in 4 minutes". Now I've worked in customer service for over 25 years, management and non-management positions and to say something like that in ear shot of customers is so unacceptable to me. Not only does it look completely unprofessional, but it makes the customer feel unwelcome or causing an imposition. Not a good feeling at all. What was even more unsettling, was to hear Mike is in fact the manager... and Karen spoke to him, like this... in front of customers. Not just my boyfriend and I, but two other couples. All in all, I would recommend Kate-lo based on our interactions with Mike and the product alone. If Mike is busy, wait... or come back when he's free. Don't bother with Karen at. I would have rated 5 stars, but rated 4 stars based on the attitude I witnessed from Karen.
• DG

  Diane Geller

  Jan 30, 2019
  5.0
  Great place to shop for tile. Great selection

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