CAP Carpet & Flooring

Reviews

• SG

  Shelly Gonshorowski

  1 day ago
  5.0
  This is the second time we’ve had them out to do some repair work for us and have been so pleased with the work that they have done. The guys have been so professional and have gone over and above both times that they have been out. We would very much recommend them to do any work for us.
• SK

  Suzanne Koppy

  4 days ago
  5.0
  Sharon and Brooke were so great to work with. They were very friendly and professional. They listened to me and gave me great recommendations. All my questions were answered I felt very confident that I was getting a good product and service.
• DH

  Debbie Hamann

  May 13, 2026
  5.0
  Working with Gillian was a pleasure she was very patient and ordered all my samples. Everyone from the measuring,ordering to laying the carpet were very professional and a joy to work with. Been going to Cap for almost 40 years and will continue to do so!
• CE

  Chris Erickson

  May 7, 2026
  5.0
  We had CAP install new carpet in two of our bedrooms and in our living room. We couldn’t be more pleased with how the entire process went. The sales process was no pressure, and very informative regarding the many variety of carpets available and the pros-and-cons of the ones we were interested in. We were very pleased with the pricing of the carpet we’re choose. Also, we wanted to use the Costco rebate process where you get a percentage of your total purchase back in a Costco shop card. The team at CAP works with Costco on a regular basis and took care of all of those paperwork details without a hitch. All of these factors made our decision to purchase at CAP very easy for us. We didn’t visit any other carpet dealer as we were so pleased after our visit to CAP. The install team that CAP sent out was a group of four men who were professional, courteous and timely. They answered all our questions about the new carpet and finished the entire process in 3 hours. They took all the old carpet and padding with them, except a small section we kept for future patching if needed, and cleaned up after themselves very well. The new carpet looks beautiful. My wife and I would definitely use CAP again!
• CL

  Chad Love

  Apr 22, 2026
  1.0
  Bait and switch. They company raised my price by $418 after my initial quote, saying that they calculated the dimensions wrong and needed to order more carpet, which was expensive to start with. The job was two small rooms, and small hallway, and some stairs, so $418 was a significant price hike for for such a small job. And then there was damage to my house as well. The finished product is no better than other installers I've used, and they damaged my baseboard and left greasy fingerprints on several walls from touching the walls while getting up off the floor. Both of these things could have been prevented with no problem by washing hands and using a something to cover the baseboard. The company did not care that the baseboard was damaged and made the excuse that the contract allows them to damage things during the installation. They didn't even reply at all about the greasy fingerprints on my walls after I brought it up. I will not use them again and wouldn't recommend them. There are much better companies around who will treat your home kindly. Do yourself a favor and look at other companies reviews, they average just as high as CAP, and your experience will be much smoother.

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