Extremely Disappointed with Morton Buildings – Would Not Recommend
I had the misfortune of working with Morton Buildings for an insurance repair job, and the experience was nothing short of exhausting. It took months—yes, months—just to get them to cooperate with my insurance provider and agree on a price. That should’ve been the first red flag.
Once that was settled and material had arrived, actually getting Morton to show up to perform the repair became its own saga. It took three separate scheduling attempts before they managed to arrive, each delay blamed on "equipment failures" and further delayed each time due to the crew needing to go out of state for other work. After all that waiting, I hoped things would finally go smoothly. I was wrong.
During the repairs, Morton informed me that materials were shorted—a glaring oversight. Even worse, they caused additional damage to an area of the building they weren’t even supposed to touch. While they did agree to cover the labor and materials for the repairs, the situation only got more frustrating from there.
It took six weeks just to receive the replacement materials, and then another seven and a half weeks for them to show up to do the repair and finished the original work. When the crew finally returned, they discovered that the originally shorted materials had not been delivered—which meant another trip back to their shop.
This entire experience was a marathon of miscommunication, delays, and preventable mistakes. Morton Buildings may be a well-known name, but based on what I went through, their service quality is far from dependable. If you’re considering them for any work—especially insurance-related repairs—proceed with caution. I wish I had.
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steve schmidt
Oct 8, 2022
Had a small building built by Morton a couple years ago, could not be more satisfied. From the planning to the construction crew, everything was top notch. Thank You Morton!
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Jared Lamont
Feb 12, 2021
Filled out info online asking for them to contact me, never did. I assumed maybe I missed something so I thought I would call. i have called twice and have never gotten a call back.
I own a business and if my employees were this poor I would fire them. Honestly one of the worst experiences I have had.
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Edward Stec
Jun 16, 2020
We have used Morton for previous buildings and had very good service, not the case anymore. Very poor service, poor response, materials order were not correct, the list goes on. We will never use Morton Bldg again
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Todd Sempel
Mar 22, 2018
Made two calls within a month and not one salesman called back. Terrible service, I won't recommend anyone contact them for a building. I'm going to contact Morton corporate office and let them know what's going on.