Pronto Heating and Air Conditioning, Inc.

Reviews

• SS

  Scott Stewart

  1 day ago
  5.0
  Just moved into the area and needed someone to check out our AC. Booking the appointment online was quick and easy. Chris did a great job servicing the system. He was efficient, thorough, and very knowledgeable. He took the time to make sure everything was working properly and made the whole process straightforward. Great experience overall, and I’d definitely recommend them.
• AF

  Andy Ferron

  2 days ago
  5.0
  I got several quotes for a deep cleaning of our ductless minisplit head unit, which ranged from Pronto's $289 to other local shops' $800-900. Pronto was the only company willing to commit to a cleaning service price based on photos of the unit, and the only one who showed up on time for the estimate/work. They're worth a call anytime, and who I'll use next time this work is needed. Our tech, Matt, was friendly, professional and worked quickly. Overall, this was a great experience!
• BT

  Barbara Tickner

  4 days ago
  5.0
  We replaced our large window air conditioner unit with central air in our small rental home. Jack Dolalie gave us a great price to install the Bryant Energy Star with free 18 month financing. There was great communication and Pronto even sends an email with a picture I of the technician who is scheduled to come into your home—puts one’s mind at ease! Elijah, Noah, Matt and Mason are all top notch employees who represented Pronto very well! Great communication, friendly knowledgeable technicians, neat and tidy, prompt and reliable. I’d recommend Pronto to everyone!
• MH

  Mark Hartman

  Aug 14, 2026
  5.0
  Ryan was a polite and knowledgable service tech. He proactively suggested and changed out the water heater anode rod w my verbal approval based on his verbal estimate of $350-$400. Further he recommended a replacement of the dueling capacitor ($150+$250) with my verbal approval. I anticipated an itemized invoice of $750-$800. I received a “generic” invoice of $998.43 w no detail. Smoke and mirrors. I think Ryan was and is a credible Tech, but as a Lon time PRONTO CUSTOMER, I think I got “duped”. I’m a little disappointed in PRONTO.
• AW

  Alexis Wertzler

  Jul 28, 2026
  5.0
  Our AC condenser stopped working today, and after calling multiple HVAC companies, I was met with AI agents and no availability until tomorrow afternoon because of the heat. I found Pronto's website and was able to easily schedule a same day appointment online. Unfortunately, the heat gave me a migraine, so I was really sick by the time our technician, Joe, arrived. He quickly figured out what was wrong, explained everything clearly, and had the replacement part in his truck, so he was able to get our AC running again right away. He also took the time to hose off the outdoor condenser and changed our furnace filter. We had a new filter sitting next to the furnace but hadn't gotten around to replacing it yet, so that was incredibly helpful and appreciated. Unfortunately, he also found that the system is low on refrigerant due to a leak. He explained our repair and replacement options without making me feel pressured, and we scheduled an appointment with one of their comfort advisors for a replacement estimate. He also let me know that if we decide to replace the system through Pronto, they’ll credit today’s service fee and part of the repair cost. In the meantime, the repair Joe made brought the house back to a comfortable enough temperature that I could finally lie down and sleep off my migraine. After spending the day sick and overheating, that meant everything to me. Overall, it was a great experience during a stressful day, and I would definitely recommend Pronto.