Erskine Interiors

Reviews

• HC

  Holly Carlson

  Sep 14, 2026
  1.0
  If I could give zero stars, I would. Our four-month experience with Erskine Flooring has been absolutely appalling and I will make it my life's mission to ensure nobody else mistakenly uses them for their home project. Erskine was contracted through Home Depot for our carpet installation. What should have been a simple project turned into three failed installation attempts over four months, and the installation problems were ultimately overshadowed by some of the worst customer service we have ever experienced—specifically from Joyce. Home Depot came to our house on 4/20 to measure for carpet and provide an estimate. We received the estimate and paid for the order. On 5/26, the first installer tore up half our living room carpet, laid the pad, and discovered there was not enough carpet. We were left with exposed tack strips and nails while I was 8.5 months pregnant. When I called trying to get answers, Joyce repeatedly responded with “We’re working on it” and “We are looking into it.” See attached photos of our living room that was left for almost 3 weeks. On 6/11, the second installation attempt began around 5:30 p.m., and the installer remained in our home until 11 p.m. on a Thursday. When I later explained this to Joyce while trying to schedule yet another installation, she cut me off with, “WELL I DIDN’T KNOW THAT.” See additional photos for the installation and quality of said installation. The third attempt was scheduled for 8/21 after our baby was born. My husband took vacation to be home. The installer arrived, inspected everything, and confirmed there was STILL not enough carpet to finish the job correctly. He also explained that additional carpet from a different dye lot could mean the two sides of our living room would not match. My husband called Joyce. Despite never setting foot in our home or looking at the carpet herself, she insisted there was enough material. She then called the installer, Juan, who was standing in our living room and told her exactly what we had told her: there was not enough carpet. After FOUR MONTHS, Erskine had never sent anyone back to remeasure our home. When my husband called Joyce again, her solution was for the installers to “come back out at a later time”—for a FOURTH attempt. He calmly explained that rescheduling did not solve the actual problem because there was not enough carpet. Despite her own installer confirming this, Joyce curtly responded, “Yes there is.” When my husband continued explaining why this was unacceptable, she hung up on him. That interaction perfectly summarizes our experience with Joyce: dismissive, condescending, argumentative, and shockingly disrespectful. We continually had to advocate for ourselves and were treated as though we were the problem for expecting a job to be completed correctly. Mistakes happen. What matters is how a company responds. Had Erskine acknowledged the problems, treated us respectfully, and genuinely tried to fix them, this review would be very different. Instead, we spent four months chasing answers while being dismissed and spoken to with an astonishing amount of attitude. We were not asking for anything unreasonable. We simply wanted the carpet we paid for installed correctly. Being told “Yes there is” when both the customers AND your own installer are standing in the home telling you there is not enough carpet—and then hanging up on the customer—is an unbelievable way to conduct business. We would never knowingly hire Erskine Flooring and would strongly caution anyone considering doing business with them. The failed installations were frustrating; the way Joyce treated us was what made the experience truly unacceptable.
• AR

  Alicia Reeves

  Apr 24, 2026
  5.0
  We are beyond thrilled with the refinishing of our hardwood floors by Erskine Interiors. The workmanship is beautiful and the customer service is superior. Erskine Interiors replaced our carpets a couple years and the experience was just as wonderful. I’d highly recommend them for all flooring needs.
• BH

  Becky Hawkins

  May 12, 2020
  5.0
  Joe did an awesome job installing our wood floors and base trim. He was always on time, and very neat. He was also very flexible with some of our last minute additional requests. We love our new floors!
• MD

  Mary Dickinson

  Dec 23, 2019
  5.0
  Initially, we only wanted to explore current floor treatments; however, one day we happened to be driving by Erskine Interiors and decided to stop. We were impressed with Brandon Scribner and other staff during subsequent visits. We knew this was the company that we would do business with if we did replace our flooring. We enjoyed learning more with each visit and were invited to take our time, linger over samples, and take some home to see how they might work with our needs and décor. Soon after we scheduled Brandon for a home assessment, purchased our dream flooring, and are now delighted with its installation. Want info about floors? Just ask – you will be impressed with the staff’s thorough knowledge.
• YP

  Yayita Posas

  Feb 2, 2018
  5.0
  I love Erskine interiors because they have a good deal to the workers there is good communication 👍👍👍👍👍