Aquarius Home Services

Reviews

• DH

  D Hovla

  5 days ago
  5.0
  We chose Aquarius Home Services for a new RO system because our existing system, while still working after 12 years, was no longer performing the way it should. After calling for a quote, we learned that the Kinetico K5 system would be a major upgrade, so we decided to move forward. We have had a couple of issues with the new system, which has been frustrating, especially after investing in an upgraded product. But what matters most to us is how a company shows up when things do not work as expected. Reliable products and high customer service standards after the sale can be hard to find these days, and Aquarius has shown us they take both seriously. Everyone we have worked with has been responsive, empathetic, and committed to making the situation right. Rose in scheduling and intake was helpful and professional coordinating appointments and communication. April in customer service listened, acted fast, and clearly cared about helping resolve the situation appropriately. Hannah was terrific during the first service visit. She was professional, capable, and got our system back up and running. When the same issue returned, Chris came out and was outstanding. He communicated clearly, explained what he was going to do, and took a thorough, methodical approach. Problems are not always black and white with technical systems, and with RO systems, things are not always obvious right away. Chris did not assume the issue was fixed after one check. He tested, double-checked, and retested to make sure the system was working properly. He was honest, down to earth, respectful, and very easy to work with. We also appreciated the strong communication around the appointment itself, including updates, service window, and pre-call. Things can go wrong with any product. What builds trust is whether a company listens, responds, stands behind its work, and takes action. Based on our experience with Aquarius, Rose, April, Hannah, and especially Chris, that is exactly what they did. Trust and continued business are earned, not given. I do not normally write reviews, especially without more long-term data beyond the original purchase and installation. But when a company makes you feel heard, respected, and treated like family, there is never a reason to go anywhere else.
• MK

  M K

  May 8, 2026
  5.0
  My whole home water filtration system was serviced by the lovely Hana and Kellin. They’re both thorough, friendly and just all around good people. They explained every step of their process, accompanied by visuals of a flow chart. They were clean and courteous. I usually want jobs to get done quickly so that I can get back to my day but Hana and Kellin were so genial that I was happy to have them around. They were respectful and just all around great. Can’t recommend them enough. What an easy company to schedule with, they were communicative and they were right on time. Can’t recommend them enough!
• HG

  Heather Gillen

  May 4, 2026
  5.0
  We had a fantastic experience with Noah from Aquarius Home Services. He repaired our reverse osmosis system and truly went above and beyond. Noah was incredibly knowledgeable and took the time to explain everything clearly so we understood exactly what was going on and what happened with our system. What really stood out was his willingness to go the extra mile—he made sure everything was running perfectly before he left and even provided helpful handouts for future reference. It’s rare to find someone who combines technical expertise with such great communication and customer care. Highly recommend Noah and Aquarius if you’re looking for thorough, professional, and genuinely helpful service!
• CC

  Christian C

  Apr 30, 2026
  3.0
  I needed some HVAC work completed and based upon the many great reviews, I thought I would give them a try. When I called the phone was answered by an AI assistant of some type. This was fine until it came time for me to try and schedule a technician. Unfortunately, due to the difficulty of scheduling with your AI assistant, I was unable to complete this task. I spent less than 5 minutes on the phone your AI assistant before I was so frustrated with it, that I simply decided to hang up and call another HVAC company. It was great that an actual person called me back an hour later to see if I still needed help, I actually appreciated that very much but unfortunately by then I had already scheduled someone else to complete my repair. I would highly recommend that you either switch to a much better AI interface system or simply switch back to having an actual person answer your phone, at least for repairs. It’s costing you business. Best of luck.
• CS

  Christy S

  Apr 27, 2026
  5.0
  My 26 year old water heater had a gas leak last friday so I called the gas company who then came out, caution flagged the water heater and turned off our gas. I needed to find a plumber so I called Aquarius, who I have a service contract with for my water softener, and they came out within an hour and a half to check my gas leak and water heater issues. (Also no charge for a dispatch fee because I have a service plan with them. The other plumber I called was charging $135 an hour plus any materials they would have used.) Micah fixed the gas leak and got the gas turned back on, however I did need a new water heater. He set up an install as soon as Monday morning. Cam and his co-worker came today and did a great job installing my water heater. I highly recommend Aquarius home services. Every technician and office personnel I've encountered in the last 5 1/2 years since I had my water system installed has been very professional, helpful and kind.