Question 1

I want some new flooring - how do I get started, and what does the process look like?

Accepted Answer

First we’ll talk with you to answer a few questions (room size, existing floor, what products you’re interested in, etc.). Then, you tell us if you’d like to see some products at home, or if you’d like to visit one of our wholesale locations. From there, we’ll set an appointment to come measure, select the final product, write an estimate, secure payment, and schedule final installation. When that day arrives, we show up, install your product (we’ll even move your furniture for you) and answer any questions you may have. From there, you simply enjoy your newly installed floor!

Question 2

What does “shop at home” mean, exactly?

Accepted Answer

It means you don’t have to leave the comfort of your own home to select the perfect flooring solution. We come to you and show you an array of products so you can see, first hand, how they’ll look and feel in your home.

However, we also have 2 wholesale locations within the metro area. If you’d rather visit one of those and talk solutions, we’ll set that up too!

Question 3

How much will it cost?

Accepted Answer

That will depend upon square footage, as well as product type. However, we do provide final in-home estimates. Meaning, there are no hidden fees – you’ll know exactly what you’re investing before an inch of product is installed.

Question 4

Do you offer eco-friendly flooring options?

Accepted Answer

Yes! We understand sustainability is important, and we offer products that not only suit your home, but suit the future of our planet as well.

Question 5

Where are you located?

Accepted Answer

We serve the greater Twin Cities Metro and surrounding suburbs. Our main office is located in Forest Lake, MN. We also offer access to one of our 2 wholesale locations.

Question 6

What is the best type of carpet for high-traffic areas?

Accepted Answer

Berber carpet is a popular choice for high-traffic areas due to its durability and stain resistance. Its tightly woven loops can withstand heavy foot traffic and hide dirt well.

Question 7

How often should I clean my carpet?

Accepted Answer

Regular vacuuming is essential to remove dirt and debris. Professional carpet cleaning should be done at least once a year to deep clean and extend the life of your carpet.

Question 8

How can I remove stains from my carpet?

Accepted Answer

Act quickly to treat spills and stains. Blot the area with a clean cloth and a mild cleaning solution. Avoid rubbing, as this can damage the carpet fibers.

Question 9

What is the average lifespan of a carpet?

Accepted Answer

The lifespan of a carpet varies depending on factors such as quality, traffic, and maintenance. With proper care, a high-quality carpet can last 10-15 years or more.

Question 10

Is carpet eco-friendly?

Accepted Answer

Many carpet manufacturers now offer eco-friendly options made from recycled materials or sustainable fibers. These carpets have a lower environmental impact and can contribute to a healthier indoor environment.

Question 11

What is carpet face weight?

Accepted Answer

Face weight refers to a measurement of a carpet’s density. It is the weight (in ounces) of carpet per square yard. The higher the face weight, the more material has been used, which means a more durable product.

Question 12

Is Berber Carpet Durable?

Accepted Answer

Yes, Berber carpet is incredibly durable. Its tight, looped construction makes it highly resistant to wear and tear, making it an excellent choice for high-traffic areas like family rooms and hallways. Berber carpet can withstand the rigors of everyday life, including spills, stains, and heavy foot traffic.

To maintain its durability, it's important to regularly vacuum your Berber carpet to remove dirt and debris. Professional cleaning (1 - 2 times annually) can also help extend the life of your carpet.

Question 13

Is Berber Carpet a Good Choice for Pets?

Accepted Answer

While Berber carpet can work well for homes with pets, it can snag easily on pet nails, especially in the case of larger or more active dogs. If pets frequently run or play on the carpet, their claws might catch on the loops, causing damage or unraveling. If your pet has sharp claws, this can be a concern.

Question 14

How Easy is Berber Carpet to Clean?

Accepted Answer

Berber carpet is relatively easy to clean. Regular vacuuming is essential to remove dirt and debris. For spills and stains, blot immediately with a clean cloth and a mild cleaning solution. Avoid scrubbing, as this can damage the carpet's fibers.

Question 15

What are the Different Types of Berber Carpet?

Accepted Answer

Berber carpet comes in various styles, including:

Level Loop: This style features a uniform loop height, creating a smooth, textured surface.

Multi-Level Loop: This style combines loops of different heights to create patterns and textures.

Textured Loop: This style has a more irregular loop height, adding visual interest and hiding dirt.

Question 16

Is Berber Carpet Good for Allergies?

Accepted Answer

When properly maintained, Berber carpet can be a good choice for allergy sufferers, especially if it's made from wool or synthetic fibers with stain and odor resistance. These tightly woven fibers help trap allergens and dust mites, keeping them out of the air. But remember, proper maintenance is key: Regular vacuuming is crucial to removing these allergens and maintaining a clean, healthy indoor environment.

Question 17

How Long Does Berber Carpet Last?

Accepted Answer

With proper care, Berber carpet can last for 10-15 years or more. Regular vacuuming, professional cleaning, and avoiding excessive moisture can help extend its lifespan.

Question 18

Is Frieze Carpet Durable?

Accepted Answer

Yes, frieze carpet is known for its durability. Its tightly twisted fibers create a dense, resilient surface that can withstand moderate to heavy foot traffic. This makes it a popular choice for families with pets or children, as well as for commercial spaces that experience high foot traffic.

Despite its durability, it's important to maintain your frieze carpet with regular vacuuming and professional cleaning to keep it looking its best.

Question 19

How Easy is Frieze Carpet to Clean?

Accepted Answer

Frieze carpet is relatively easy to clean and maintain. Regular vacuuming is sufficient to remove dirt and debris. For spills and stains, blot immediately with a clean cloth and a mild cleaning solution. Don't scrub stains because that can damage the fibers.

Question 20

Can Frieze Carpet Hide Dirt and Stains?

Accepted Answer

Yes, the twisted fibers of Frieze carpet can help to hide dirt and stains, making it a low-maintenance flooring option.

Question 21

Is Frieze Carpet Soft Underfoot?

Accepted Answer

Yes, frieze carpet is incredibly soft underfoot. The tightly twisted fibers create a dense, plush surface that feels luxurious and comfortable. This makes it a great choice for bedrooms, living rooms, and other areas where you want to relax and unwind.

Question 22

What is the Lifespan of Frieze Carpet?

Accepted Answer

With proper care, Frieze carpet can last for 10-15 years or more. Regular vacuuming, professional cleaning, and avoiding excessive moisture will help prolong its lifespan.

Question 23

Does Frieze carpet show seams?

Accepted Answer

Because of its textured, curly fibers, Frieze carpet generally hides seams better than smooth, low-pile carpets. The twists and bends of the fibers help camouflage any visible seams, making it a good option for larger areas where seams might be more noticeable.

Question 24

Is Loop Carpet Durable?

Accepted Answer

Yes, loop carpet is known for its exceptional durability. The tightly woven loops create a strong, resilient surface that can withstand heavy foot traffic, making it ideal for high-traffic areas like hallways, living rooms, and even commercial spaces.

Loop carpet is also resistant to wear and tear, fading, and stains, ensuring its longevity and beauty for many years to come.

Question 25

How Easy is Loop Carpet to Clean?

Accepted Answer

Loop carpet is easy to maintain. Regular vacuuming is sufficient to remove dirt and debris. For spills and stains, blot immediately with a clean cloth and a mild cleaning solution.

Question 26

What are the Different Types of Loop Carpet?

Accepted Answer

Loop carpet comes in various styles, each offering a unique look and feel:

Level Loop: This style features a uniform loop height, creating a smooth, textured surface. It's a classic choice for a clean, contemporary look.

Multi-Level Loop: This style combines loops of different heights to create patterns and textures, adding visual interest to your space.

Textured Loop: This style offers a more irregular loop height, providing a casual and relaxed look. It's perfect for creating a cozy and inviting atmosphere

Question 27

Is Loop Carpet Good for Pets?

Accepted Answer

Yes, loop carpet can be an excellent choice for pet owners. Its durable fibers are designed to withstand the wear and tear of pets, including scratches and spills. Additionally, the tight weave of loop carpet helps to trap pet hair and dander, making it easier to maintain a clean and hygienic home.

To keep your loop carpet looking its best and minimize hygiene concerns, it's important to vacuum regularly. Vacuuming helps to remove dirt, debris, and pet hair, preventing them from becoming embedded in the carpet fibers.

Question 28

How Long Does Loop Carpet Last?

Accepted Answer

With proper care, loop carpet can last for 10-15 years or more. You can help maximize its lifespan with regular vacuuming, professional cleaning, and avoiding excessive moisture.

Question 29

Does patterned carpet go out of style?

Accepted Answer

While specific trends may come and go, well-chosen patterns can remain timeless. Classic patterns like herringbone and floral can stand the test of time, while modern patterns can be updated as your style evolves.

Question 30

How can I choose the right pattern for my room?

Accepted Answer

Consider the size, shape, and overall style of your room. A bold pattern can make a small room feel larger, while a subtle pattern can add warmth to a large space. Our flooring professionals will provide personalized advice to help you find your ideal choice.

Question 31

Is patterned carpet difficult to clean?

Accepted Answer

Patterned carpet is relatively easy to clean. Like virtually every carpet, regular vacuuming is essential to remove dirt and debris. Spills and stains should be blotted immediately with a clean cloth and a mild cleaning solution.

Question 32

Can patterned carpet hide imperfections in the floor?

Accepted Answer

Yes, patterned carpet can help to disguise imperfections in the floor. In addition to dirt and stains, the intricate designs and varied colors of patterned carpets can effectively distract the eye from uneven surfaces, small scratches, and other minor blemishes.

Question 33

How long does patterned carpet last?

Accepted Answer

Patterned carpet can last for 10-15 years or more with proper, routine care. You can help prolong its lifespan with regular vacuuming, professional cleaning, and preventing excessive moisture exposure.

Question 34

Is Plush Carpet Durable?

Accepted Answer

While plush carpet offers exceptional comfort, it's important to choose a high-quality, durable option. Opting for a carpet with a dense pile and stain-resistant treatment can help prolong its lifespan.

Question 35

Is Plush Carpet Easy to Clean?

Accepted Answer

Yes, plush carpet is relatively easy to clean. Regular vacuuming is essential to remove dirt and debris from the thicker fibers. Blot spills immediately with a clean cloth and a mild cleaning solution to prevent unsightly stains. You should also avoid excessive rubbing, as this can damage the fibers.

Question 36

How Often Should I Have My Plush Carpet Professionally Cleaned?

Accepted Answer

It's recommended to have your plush carpet professionally cleaned once or twice a year. Professional cleaning can help remove deep-seated dirt, allergens, and stains, extending the life of your carpet.

Question 37

Can Plush Carpet Help Reduce Noise?

Accepted Answer

Yes, plush carpet is an excellent sound absorber. The dense pile of plush carpet fibers traps sound waves, preventing them from traveling through floors and walls. This can significantly reduce noise pollution from footsteps, furniture movement, and other household activities, making your home quieter and more peaceful.

Question 38

Is Plush Carpet Good for Allergies?

Accepted Answer

While plush carpet can trap allergens, regular vacuuming and professional cleaning can help to minimize their impact. Consider choosing a carpet with allergen-resistant fibers for added protection.

Question 39

Is LVP durable?

Accepted Answer

Yes, LVP is designed for excellent durability that stands up to heavy furniture and foot traffic. It's also resistant to scratches, dents, and fading, ensuring long-lasting beauty and performance. For added protection, felt pads under furniture and rugs in busy areas are recommended.

Question 40

Is LVP Waterproof? Can It Be Installed in Wet Areas Like Bathrooms or Laundry Rooms?

Accepted Answer

Absolutely. LVP is fully waterproof and resists swelling, warping, or staining from spills or humidity. This makes it an ideal choice for areas prone to spills, moisture, and humidity, such as kitchens, bathrooms, and basements. Unlike traditional hardwood, LVP won't warp or rot, even in damp conditions.

Question 41

Is LVP easy to maintain? Does It Require Special Maintenance or Cleaning Products?

Accepted Answer

LVP is a low-maintenance flooring solution and requires no special products for cleaning. Simple tasks like regular sweeping and mopping are typically enough to keep it looking fresh and vibrant. Its durable surface is resistant to stains and spills, generally making cleanup quick and easy. To maximize longevity, avoid harsh chemicals, waxes, or abrasive scrubbers, which can damage the protective wear layer

Question 42

How long does LVP last?

Accepted Answer

With proper care and installation, LVP can last for many years, often 15-25 years or more. Its durability and resistance to wear and tear ensure that it maintains its beauty and functionality over time. Factors like the quality of the LVP, the thickness of the wear layer, and the amount of foot traffic it endures will influence its lifespan.

Regular cleaning and maintenance, such as sweeping, mopping, and avoiding harsh chemicals, can help prolong the life of your LVP flooring.

Question 43

Can LVP mimic the look of natural materials?

Accepted Answer

Yes, LVP offers a variety of styles that closely resemble natural materials such as wood and stone. You can achieve the desired aesthetic without the high cost and maintenance associated with natural materials.

Question 44

Is LVP a good choice for pet owners?

Accepted Answer

Yes, LVP can be a good choice for pet owners. It's durable, easy to clean, and resistant to scratches from pet claws.

Question 45

Can LVP be installed over existing flooring?

Accepted Answer

In many cases, LVP can be installed over existing flooring, such as tile, hardwood, or laminate, saving time and effort. However, it's important to ensure that the existing floor is clean, level, and free of any damage.

Question 46

Is LVP Comfortable Underfoot?

Accepted Answer

LVP can be quite comfortable underfoot, especially when installed with an underlayment. This can provide additional cushioning and warmth, making it a great choice for living rooms and bedrooms.

Question 47

Can LVP Be Used with Radiant Floor Heating Systems?

Accepted Answer

Yes, LVP is compatible with radiant heating systems. However, it's important to follow the manufacturer's guidelines to ensure optimal performance and avoid damaging the flooring.

Question 48

What's the difference between LVT and LVP?

Accepted Answer

While both LVT and LVP are excellent flooring options, they differ in a few key ways. LVT tiles offer greater design flexibility, allowing for various patterns like herringbone or checkerboard. LVP, on the other hand, comes in plank form, providing a more traditional installation. Both are durable, water-resistant, and easy to maintain, but LVT is often considered more durable due to its individual tile structure.

Question 49

Is LVT durable?

Accepted Answer

Yes, luxury vinyl tile (LVT) is designed to withstand the demands of high-traffic areas and heavy furniture in both residential and commercial settings. Its multi-layer construction, including a wear layer, protects against scratches and scuffs from furniture legs and frequent use. For added protection, felt pads under furniture and rugs in busy areas are recommended. LVT is an ideal choice for families with active lifestyles or workplaces with significant foot traffic.

Question 50

Is LVT waterproof? Can It Be Installed in Wet Areas Like Bathrooms or Laundry Rooms?

Accepted Answer

One of the standout features of LVT is its waterproof or highly water-resistant properties. Unlike hardwood or laminate, LVT resists swelling, warping, or staining from spills or humidity. It’s perfect for bathrooms, kitchens, laundry rooms, and even basements. However, ensure proper sealing of seams and edges during installation for maximum water resistance.

Question 51

Is LVT easy to maintain? Does It Require Special Maintenance or Cleaning Products?

Accepted Answer

No special products are needed for cleaning LVT. Regular sweeping or vacuuming removes dirt and debris, while damp mopping with a pH-neutral cleaner keeps it looking fresh. Avoid harsh chemicals, waxes, or abrasive scrubbers, which can damage the protective wear layer. Its low-maintenance nature makes it a favorite among homeowners and business owners alike.

Question 52

How long does LVT last?

Accepted Answer

With proper care, LVT can provide lasting beauty for many years. Its robust surface and resistance to wear ensure it remains functional and attractive over time.

Question 53

Can LVT mimic the look of natural materials?

Accepted Answer

Yes, LVT is available in a variety of designs that replicate the appearance of natural materials like wood and stone. Additionally, LVT tiles offer greater design flexibility, as they can be installed in various patterns for a customized look.

Question 54

How Does LVT Feel Underfoot Compared to Hardwood or Tile?

Accepted Answer

LVT offers a softer, warmer feel compared to hardwood or ceramic tile, thanks to its layered structure. Many LVT products come with an attached underlayment or padding that provides additional cushioning, making it more comfortable for standing over long periods. This feature also makes it a quieter option, dampening noise from footsteps.

Question 55

Can LVT Be Installed Over Existing Flooring?

Accepted Answer

In most cases, LVT can be installed over existing flooring such as tile, hardwood, or concrete, provided the surface is flat, smooth, and clean. This feature saves time and money during renovations. For uneven floors, leveling compounds may be required to create a suitable base. Floating or click-lock systems are particularly well-suited for this kind of installation.

Question 56

What Are the Benefits of LVT for Allergy Sufferers?

Accepted Answer

LVT is a great option for allergy sufferers because it resists the buildup of dust, dander, mold, and mildew. Unlike carpet, which can trap allergens, the smooth, non-porous surface of LVT is easy to clean and maintain. This makes it a hygienic choice for homes with allergy concerns or areas prone to humidity.

Question 57

Does LVT Fade in Sunlit Areas Over Time?

Accepted Answer

Modern LVT products are designed with UV-resistant coatings that protect against fading and discoloration, making them a suitable choice for sunrooms or areas with large windows. To further protect your flooring, consider using window treatments, UV-blocking films, or area rugs in spaces with intense, direct sunlight.

Question 58

Is LVT Safe for Radiant Floor Heating Systems?

Accepted Answer

Yes, most LVT products are compatible with underfloor heating systems, making them an excellent choice for cold climates. Ensure the heating system is electric or hydronic (not exceeding the manufacturer’s recommended temperature, typically around 85°F). This pairing adds warmth and comfort without compromising the durability of the flooring.

Question 59

What is engineered hardwood?

Accepted Answer

Engineered hardwood is a type of flooring that combines the beauty of real wood with the stability and durability of engineered construction. It consists of multiple layers of wood, with a top layer of real wood veneer that gives it the appearance of solid hardwood. The layers are bonded together under high pressure, creating a stable and resilient product.

Question 60

Is engineered hardwood durable?

Accepted Answer

Yes, engineered hardwood is highly durable and can withstand heavy foot traffic, making it suitable for homes with children and pets. The engineered construction helps to prevent warping, cracking, and other common issues associated with solid hardwood.

Question 61

Can engineered hardwood be refinished?

Accepted Answer

While engineered hardwood can be refinished, it depends on the thickness of the wear layer. A thicker wear layer allows for multiple refinishing cycles, extending the life of the flooring. It's important to consult with a flooring professional to determine the refinishing potential of your specific engineered hardwood flooring.

Question 62

Is engineered hardwood water resistant?

Accepted Answer

Engineered hardwood is more water-resistant than solid hardwood, but it's still susceptible to damage from prolonged exposure to water. It's important to clean up spills promptly and avoid using excessive amounts of water when cleaning.

Question 63

Can engineered hardwood be installed in basements?

Accepted Answer

Yes, engineered hardwood can be installed in basements with proper acclimation and installation techniques. It's important to ensure that the basement is dry and has adequate moisture control to prevent damage to the flooring.

Question 64

How much does engineered hardwood cost?

Accepted Answer

The cost of engineered hardwood varies depending on factors such as the species of wood, the thickness of the wear layer, and the finish. However, it is generally more affordable than solid hardwood, making it a popular choice for homeowners.

Custom Floor Covering, Twin Cities

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