White Cap

Reviews

• ML

  Masonry Living, LLC

  Feb 18, 2022
  5.0
  The staff at the elk River location is excellent they provide us with superior service in a timely manner. They understand we need our product and we need to get on the road as quick as possible and always have our orders fulfilled correctly. They have an excellent selection of products and the staff goes above and beyond to get us what we need! Thank you guys !!
• AS

  Amber Smith

  Nov 18, 2021
  1.0
  Initially I had a great experience with their customer service upon ordering my material. That is where my great experience ended. I received my order and it DIDN'T fit based on the dimensions provided to me BY BROCK WHITE, not only verbally but in black and white on my order. Because we were trying to get our CO on the house the very next day, I had my stone guy attempt to sand down the stone they provided to make it fit. Well, it didn't and it cracked the stone. I called Brock White and explained what happened and they told me too bad, I should have driven across town on my dime and time so they could sand it down. They took absolutely NO ownership over the fact that their dimensions were incorrect and said "how do I know that your dimensions weren't incorrect"? The manager, Crystal, then said, that she would have to repay her stone guy to remake it. I asked her why it was okay that I had to spend my money and time to drive back out to fix their mistake? Needless to say, she said she would not remake my $93 stone and I would have to re-pay for a new one. Funniest thing I heard all day. If they couldn't get the dimensions right the first time and wouldn't take care of their mistake, why would I trust them again to get it right knowing if they screwed up AGAIN they wouldn't take care of it. IWOULDN'T give them another dime of my money and neither should you. They clearly don't stand behind their work and aren't willing to right their wrong. Not only that, the manager has quite the undertone, was rude and showed a lack of integrity. I have NO problem giving my business to Hedberg from here on out!
• CR

  Cathleen Retka

  Jun 16, 2019
  1.0
  Had stone work done at my new home last year. Worker left a mess of cement that I am having to clean up. Will never use this company and don’t recommend either.
• ZP

  Zane Petersen

  Nov 17, 2018
  5.0
  Top Place for Stone! Spent a few hours roaming their building, so many ideas, multiple staff visited with me, gave me AWESOME catalogs; SO MANY ideas, possibilities and the prices blew away all others! Felt like I was dealing direct. Very impressed and making a purchase soon. Wasted so much time visiting at least a half-a-dozen other stores before coming here!

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