Trusted Heating and Cooling Solutions

Reviews

• RR

  Rania

  2 days ago
  1.0
  Their technician did not diagnose the problem correct, he suggested to replace the AC unit without looking into fixing it. I had to get another technician from another reputable company to fix the problem without replacing the entire AC unit. In addition, the owner, Jennifer contacted me several times pushing for the AC unit sale with a lower price. Don’t recommend making any sale or having any service with this company. And if you do, make sure you negotiate on the price because they just want to make a sale regardless of how small the problem is.
• LS

  Lindsey Steshetz

  Jul 17, 2026
  2.0
  Came out for the yearly maintenance sent us a bunch of upsell quotes for things that maybe would help with the efficiency of the unit but wouldn't solve the problem. then didn't go over any of the things that they sent us in the email. I will find a different company for our yearly maintenance
• BF

  Brett Fattori

  Jul 13, 2026
  5.0
  To this point, I have only had a meeting to get an estimate. I'm happy with how Chad approached the problem I was having and offered solutions. I had been looking to replace my AC but an considering a heat pump also. We spoke about the different options and what they'd mean for me. The system I would consider is the same one he has in his own home. He spoke frankly about it's pros and cons, and it helped to increase my comfort. I've spoken to others and am waiting to speak with two more. Chad agrees that my approach doesn't work with the "what can I do" phrase to get an immediate sale. No pressure, just a question if there was anything. I know why he asks, he knows why I didn't answer. But I'm leaning heavily towards the option Total Solutions has presented because it's a complete package instead of "just installing ONE tire" which is often the case. The system is 11 and 25+ years old. That combination can lead to more problems down the road so, like the tires, I'll probably go with a full swap: furnace and AC. But as Chad knows, I have to talk to the others so I don't leap over the barrel for a good rodgering. I appreciated Chad's honesty and approach. I was worried I'd get a Corpo trying to push an expensive sale. That wasn't it at all. I'd recommend at least giving them the chance to make their case.
• AR

  Amber Robinson

  Jul 13, 2026
  1.0
  Called because the AC unit stopped cooling, with rumbling coming from the indoor unit in my basement. I told the tech exactly where the noise was coming from, but he only checked the outdoor unit, declared the whole system “too old,” and refused to even look at the indoor unit — then pushed a sales consultation for a full replacement instead. When I followed up, they were unapologetic and sent an invoice describing a problem that didn’t match what I’d actually reported — proof the tech never listened in the first place. Got a second opinion: a chipmunk had gotten into the indoor unit and wrecked the fan. Simple repair, not a replacement, and had nothing to do with the outdoor unit’s age. Wasted time and nearly paid for a system I didn’t need. Get a second opinion before trusting their diagnosis.
• AL

  Annie Linton

  Jul 13, 2026
  5.0
  I was given a thorough and professional insight into my HVAC situation that assisted from financing to installment. These guys were polite, kind, and wasted no time getting my system installed and running. I would recommend Trusted Heating and Cooling to anyone in need of a heating or cooling system. Thank you Chad, Kyle and Devin. Thus far, you have put a smile on my face. I look forward to seeing you when you do a follow up. God bless you guys and continue to do the good work that you're doing. Ms. Annie