Kerwin Electric, Inc.

Reviews

• JW

  Joel W

  Jul 6, 2026
  1.0
  I don't understand how this place stays in business....At one time they were great to deal with but that certainly has changed. Their method of dealing with customers is laughable. They simply do not return calls. This is not an isolated incident...read the number of reviews stating the same. This is how you treat people?? Terrible management....terrible customer service. Don't waste your time
• CA

  Charles Agosti

  Apr 2, 2023
  5.0
  Very helpful
• SN

  Sahara Naturals

  Feb 25, 2023
  1.0
  We were unfortunately affected by the ice storm here in Kalamazoo,MI. Our power went out on 2/24/23, however, our generator did not come on. I called Kerwin electric around 11AM on 2/25/23 and was told by Karen, though they were very busy, someone would be out to check on our generator. She did not mention anything about a fee, so we thought it would be covered by the warranty. With most of the city out of power, I knew it may be a while before they were able to get to us. Once 5PM came, we thought they may have been too busy to get to us. We decided to catch a 5:30 movie. After the movie was over and I turned my phone back on, we had a message from Luke calling to tell us he found the issue with our generator, and that he jumped the battery and that the generator was now up and running. On March 1, 2023 we received an invoice stating $300 was due: $150 for emergency labor to diagnose generator issue and $150 for battery replacement. I found this odd, since the voicemail from Luke stated he jumped the battery not that he replaced it. I called Kerwin on March 2, 2023 and spoke with Karen again. I advised her that we received the invoice for service and that I didn’t understand why I was being charged $150 for a battery replacement, after being told the battery was jumped. Karen became very loud and rude and stated “He’s not going to lie, if he replaced the battery then he did”. I then stated (still nice and calm), that I was not saying Luke lied, I was just asking why in the voicemail he stated he jumped the battery and I am now receiving an invoice saying the battery was replaced. Karen grew louder and angrier and started shouting that she doesn’t know why Luke said that on the voicemail because she didn’t leave the message and to speak with Luke. Karen is VERY rude, disrespectful and unprofessional. I do not recommend Kerwin Electric to anyone that wants to be treated with professionalism and have their questions answered without being yelled at. Do yourself a favor and get service elsewhere.
• KJ

  Kyle Jehnzen

  Mar 8, 2022
  1.0
  I called in September of 2021 and was put on a waiting list for a home generator. At the time I was told that it would be about 3 months. When December came around I hadn't heard anything so I called multiple times and left 3 voicemails but received no call back. I used their request form on their website, again, no response. Ultimately, at the end of December, I had to use Facebook messenger to get in touch with somebody that told me the generator would be in sometime during the last week in January and they would call to schedule. That week came and went so I called again and finally got to talk to somebody on February 28th. That day I was told by Chad that he was talking to Generac that day and would call me back later once he knew the whereabouts of my generator. As of March 8th I had heard nothing from him so I called and cancelled my order completely. My biggest concern was having the generator serviced by a company that can't be bothered to talk to customers once it's installed. I certainly understand the state of supply chains right now but they could have at least picked up the phone once in my 6 month saga. As a final note, the person I cancelled my order with on the phone was quite rude. I guess it's understandable as I was no longer a customer but it would have been nice to at least get an explanation instead of "...ok, I'll let them know. Bye."

Frequently Asked Questions About Kerwin Electric, Inc.