Benjamin Franklin Plumbing of Grand Rapids

Reviews

• KK

  Katie Kerr

  today
  5.0
  Nate Schmuck had great customer service! I really appreciated the communication and follow-up throughout the process. Very helpful, professional, and a pleasure to work with. Thank you, Nate!
• CM

  Claire Monroe

  1 day ago
  5.0
  Nate did a great job fixing our garage disposal! He was kind and professional! He made sure I knew exactly how much it cost before it started! This company and their plumbers are top notch!
• PC

  Paige Christensen

  3 days ago
  5.0
  I submitted an appointment request online the night before after a pipe burst in our home. The only available appointment window was 2–4 PM, but they called me first thing the next morning to offer an earlier 11 AM appointment. Even better, Aidan and Neil arrived by 9:30 AM! From start to finish, they were courteous, knowledgeable, professional, and genuinely kind. They quickly identified the source of the problem, were upfront and transparent about pricing, and even took the time to walk us through what we might need if we decided to file a claim with our homeowners insurance. Afterward, Aidan sent a detailed email with before-and-after photos that we could provide to our insurance company. He also made sure to leave the damaged section of pipe with us rather than throwing it away, explaining that some insurance companies may want to inspect it. It's those little details and that level of thoughtfulness that really stood out to me! They also seamlessly connected us with a restoration company, who arrived within 15 minutes of their departure. What started as an incredibly stressful situation was made so much easier because of Aidan and Neil. Their customer service was truly above and beyond, and we couldn't be more grateful. We won't ever use anyone else! Highly, highly recommend!
• FF

  Felix Fritton

  Oct 6, 2026
  5.0
  Had an issue with the lobby bathroom at work and they came and fixed it no problem. About 2 months later, the water heater above the bathroom overflowed and covered the bathroom in water. They were very kind and got a tech out to us same day, and replaced the heater next day. Very punctual, very professional.
• JA

  Julie Anderson

  Oct 5, 2026
  5.0
  Luke and Don are professional, diagnosed the issues and explained what was needed, gave me a quote, and made the repairs. Both very kind and polite. Thank you for a great experience.