Hometown Flooring & Design Center

Reviews

• JS

  Julie Sova

  Jun 11, 2026
  1.0
  The process started out fabulous and then went downhill quickly. We originally wanted plank flooring for 2 upper bedrooms and the stairs. The salesman visited our home first to review the situation. It was determined that carpet was our only option. We visited the showroom to view samples. The salesman pointed us to a new carpet they recently got in. We took the sample home to see it in our space and it was the winner. We gave a 50% deposit and install was scheduled and expected to take 3 days. The installer didn't even show up at our home until 11:00 am! He worked until 7:30 - 8:00 each day. When I get home from work I want to start my evening, prepare dinner and wind down. We have a pine slatted ceiling. Every time the installer pounded dust and debris fell. Cooking was out of the question. Day 2 the installer arrived close to 1! Day 3 was 11:00. None of this was communicated to us. How can you not have any idea when your installers are showing up for work? The seams are HIGHLY visible in the middle of the room and where the hallway and bedroom doors meet. It looks absolutely awful. The salesman came out and agreed the install was unacceptable. Had another crew come out and try to redo the seams without any luck. It looks like a thin black line running down the middle of our floor and is highly visible with light color carpet. Every time I see this I am so angry. We paid good money for a substandard job. They said they ended up throwing out any of the remaining carpet in their showroom and would not be selling the product any longer. They reduced the balance by $800 and charged us two months later. I worked in the carpet industry for several years. I know they can go back to the manufacturer for compensation when there are product quality issues. How they can actually charge us for admitted substandard product and installation is beyond me. Absolutely dumbfounded. The sales process was great. Everything after that was awful.
• SR

  Stu Rescoe

  Jan 22, 2026
  5.0
  Excellent service, sales, and knowledge on great flooring products from friendly staff.
• ML

  Michael Lee

  Jan 11, 2026
  5.0
  Hometown Flooring managed tile and countertop renovations in our kitchen and bathrooms at our condo in Bellaire. Their recommendations were much appreciated and the execution team completed on time. Budget was well managed.
• DM

  Dave Murrell

  Apr 4, 2022
  5.0
  Outstanding service, very knowledgeable staff and installers! Would highly recommend them over the box stores
• TM

  Thom Monroe

  Oct 23, 2018
  5.0
  Great people with great product, I definitely recommend anyone looking for flooring to go see them!