Family Plumbing and Heating

Reviews

• CP

  Cindy Packman

  2 days ago
  5.0
  Josh is great. Very thorough with maintenance on furnace and air conditioning unit.
• AS

  Ann Stepp

  May 7, 2026
  5.0
  Josh was excellent. We are on the family plan so there was no charge. I do think the family plan is over priced. $32.99 a month is high. We may have to make a change.
• PB

  Paul Brooks

  Apr 30, 2026
  5.0
  I was delighted that Scott was the tech involved. He gave me details I needed, made repairs and put me at ease about the Plan and payment. He's a credit to your organization!
• TJ

  Timothy Jones

  Apr 28, 2026
  1.0
  I’ll be posting a very detailed review complete with model number and a price breakdown later today but I wanted to get this out quickly to save anyone the mistake of using this company. First they don’t and WON’T give a parts and labor price breakdown on their estimates or invoices which should have been the first red flag. I’ve used this plumbing service before but didn’t require any expensive parts previously. Their labor rate is high but you get what you pay for in my opinion so I don’t mind that. However I received an estimate for $1600 for parts and labor combined to replace a pressurized well tank and again they refused to separate it. I figured that it was a complicated installation because I priced the tanks and they cost around 4 to 5 hundred dollars. We were without water so I agreed to the estimate. They came on Friday but said they couldn’t complete the job until Monday due to parts availability even though the parts are available at every local hardware and big box store. Monday came and went after being without water all weekend and they stated that the parts came in late and that they couldn’t finish until Tuesday. I was extremely surprised when the plumber called me and said that he was finished after an hour. ONE hour of labor and a $500 tank cost me $1600. I believe their labor is $160/hr. I’ll be posting the exact model number when I get home so everyone can see exactly how much they overcharged and actually just plain price gouged me. My fault for agreeing to the price but shame on Family Plumbing and Heating for not being more transparent with their pricing, not hitting promised deadlines and doubling or even tripling the price of parts when people are desperate, just want running water, and unnecessarily removing a part that was working but leaking a little to shut off water to the house for the whole weekend and putting us in a position where switching companies would have added to the time that we were without water and creating a desperate situation. I have cancelled my service contract with Family Plumbing and Heating and I’ll be using J&P heating and cooling going forward. Hopefully this will save a few people from being ripped off.
• JC

  Jim Carene

  Apr 23, 2026
  2.0
  Service technician was polite and professional but my hot water heater issue was not resolved. Spent $235 and tech pulled burner and cleaned thermopile with steel wool. He was at our house for no more than 15 minutes. Next day the 6-3 code returned and no hot water.

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